Why Pacific Motor Service: A Quick Overview

Customer Satisfaction

At Pacific Motor Service, we specialize in taking care of our neighbors, one car at a time. Owner Kevin Donohoe is a technician himself, and along with his wife and co-owner, Sue Anne, they train all employees to meet their high standards of honest and ethical work (Read our customers' opinions).

Pacific Motor Service's goal is to educate all customers about the importance of a preventative approach to auto repair, a proven way to save thousands of dollars over the life of each vehicle in a household. Owners Kevin & Sue Anne and their staff carry that education beyond preventative services, too, and strive to make sure that every customer makes an informed decision about their car's repairs.

Whether your vehicle is in need of repairs or scheduled maintenance, Pacific Motor Service has been the best place to come for quality, service, integrity and prices that will get you back on the road, quickly and affordably.

Our Customers' Opinions

We're proud of our reputation with our customers, and our tradition of providing excellent customer service, on time and for the price we quoted. To learn more about what our customers think of our service, visit Monterey Bay Opinions, an independent website where customers may go to rate their opinions of our and other Bay-area businesses.

You may also visit Car Talk to learn more about what our customers have to say about Pacific Motor Service.

Service You Can Trust!

At Pacific Motor Service, we're committed to providing you with the best possible auto repair. Owner Kevin Donohoe is an ASE Certified Master Technician (top 5% in the nation), and has been involved in the automotive service industry for over 28 years! Kevin also holds an ASE Automotive Service Consultant certificate, as well as a degree in Automotive Technology from De Anza College with over 4500 hours of continuing education.

Kevin is also a member of the Society of Automotive Engineers, of the Automotive Service Councils of California, and of the Automobile Service Association.

In addition, Kevin is a part-time instructor of Automotive Technology at Monterey Peninsula College,

AAA Approved Auto Repair

Pacific Motor Service is a AAA Approved Repair Shop, meaning it meets the rigorous standards of the American Automobile Association. A certified shop must meet standards for cleanliness, proper tools, adequate technical training, and appropriate technician certifications.

In addition to having an impeccable repair shop, a certified facility must have a favorable opinion rating amongst its customers: AAA performs a survey of a significant number of the shop's customers and obtains their opinions "on how well the business meets their automotive service needs." The shop must score at least 90% on each question. Pacific Motor Service averaged above 95% on each question.

Pacific Motor Service is one of only four AAA Approved Shops in Monterey.

Blue Seal Certified Auto Repair

Pacific Motor Service is an ASE Blue Seal Certified Shop, meaning it is in the top 1% of shops in the nation. Shops that are recognized as Blue Seal Certified "recruit the best employees, support their training, and insist on the best equipment." The Blue Seal means that any repair need you have will be handled quickly and professionally at Pacific Motor Service.

Diamond Certified Auto Repair

Pacific Motor Service is a Diamond Certified Company. That means we have passed a rigorous certification process designed to assure your satisfaction.

We are highly rated in ongoing customer satisfaction, credentials and business practices...and knowing that means you can feel confident in selecting Pacific Motor Service to maintain and repair your automobile.

PLUS our services are backed by The Diamond Certified Money Back Guarantee.

Only companies rated highest in quality earn the prestigious Diamond Certified Award!

Your Auto Column - The Pine Cone

Owners Kevin and Sue Anne Donohoe produce a weekly column for the local newspaper called "Your Auto Column," which is full of helpful, money-saving tips for taking care of your car. To learn more, and to read the current article, visit the Your Auto Column page.

Certified Green Business

Pacific Motor Service is proud to be a Certified Green Business by the Monterey Bay Green Business Program! This program recognizes businesses that "comply with all environmental regulations," and "take steps to conserve natural resources and prevent polution." Pacific Motor Service is one of only two auto repair shops in Monterey County that are certified green.

In addition, owner Kevin Donohoe has appeared on the Tomorrow Matters radio show with Deborah Lindsay to talk about how Pacific Motor Service and other area businesses can help create a greener bay, as well as how drivers can make their cars greener! Click here to listen to the show!