Monterey and Pacific Grove Auto Repair

Monterey : (831) 375-9571
550 E. Franklin St. ,Monterey, CA 93940
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Pacific Grove : (831) 372-6575
1123 Forest Ave. ,Pacific Grove, CA 93950
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Our Standards

Problem Solver:

No problems, only solutions! Our responsibility is to solve problems. At every level of the organization, our clients rely upon us for solutions to their individual, specific needs.

Squared Away:

If you are not being proactive, you’re underperforming. Squared Away is a term used by the United States Military to describe one whose performance exceeds standards and has continued outstanding performance consistently over time.

Articulate:

“To speak clearly and distinctly” One of our goals is to ensure our clients’ experience is a positive one. By clearly articulating our message, we strive to eliminate confusion and anxiety. We demonstrate our professionalism with effective listening and clear speech.

autoDidactic:

A self-taught person. Never lose your appetite for learning. There is an answer to every question. Be a lifelong student and never let distractions get in the way of your education.

Respect:

Respect is given before it is received.Respect for neighbors, respect for the environment and respect for ourselves. Be respectful at all times; show respect without ego and with faith in the innate human ethic of reciprocity.

Systems:

Successful systems are central to successful businesses. Nobody talks about entrepreneurship as survival, but that’s exactly what it is. Running my first shop taught me that business is not always financial science. It’s continually improving the systems and developing the people whom those systems support.

Master of Your Craft:

Strive for peak performance! Learning is a lifelong process that takes effort and intentionality to continue progression towards mastery.

Test-Don’t Guess:

Science has provided us a method for discovery. Professionals test systems, circuits and components to determine symptom conditions, failures and causes. By following proper processes, we provide our clients with logical answers and a path forward.

Neat and Clean:

Cleanliness is next to Godliness. Do you want to build loyal customers? Simple: Show them you care by demonstrating cleanliness in all areas of the shop.

Ambassador:

We represent Pacific Motor Service, the industry and the Community.It is important to be intentional about the impression you project. Be conscious of your appearance, demeanor and how you treat those around you.

Dress with Pride:

Dress with class and project success. Successful people attract successful people. Pay attention to the successful people you know and look at their style of dress. They dress with the intent to portray confidence and professionalism.

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