Monterey and Pacific Grove Auto Repair

Monterey: (831) 375-9571
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 372-6575
1123 Forest Ave., Pacific Grove, CA 93950
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$64.95 Oil Change
Full Service!
Our Full Service Oil Change includes an oil & filter change, 36 point safety inspection, top off all fluids, and an inspection of the brakes, belts, hoses and wipers. *Synthetic oil $99.95. Oil change includes up to 5 qts synthetic blend. Not valid with other offer or special. Some limitations ... [read more] apply. Coupon must be presented in advance. ... [hide]
Readers' Choice Award | Pacific Motor Service Monterey
Readers' Choice Award | Pacific Motor Service Monterey

AAA Top Shop Winner for '23 Monterey and Pacific Grove

Voted Monterey Weekly’s Best of Monterey County!

AAA approved auto repair

AAA only certifies the shops that meet the highest criterion. When you go to a AAA certified shop, you can always be sure you're in great hands.

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OUR WARRANTY

Pacific Motor Service offers a 3 Year/36,000 Mile Napa Peace of Mind Nationwide Limited Warranty on all services and repairs performed at their shops.

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TIRE QUOTE IN SECONDS

Our tire module provides a quick and easy way to get the perfect tire for your vehicle. Finding a tire that fits your exact needs and price range is just a few clicks away.

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FREE SHUTTLE SERVICE

If you need a rental car, we can provide one to you at a discounted rate. Pacific Motor Service is here to help you with your transportation needs while your vehicle is in our shop.

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Great service! Kyle and Rick were delightful to work with, quick and effcient! Will be back with my Volvo for it’s 60,000 mile check up!
5 star review by Anette H.
5
Good service. Good price. Nice people!
5 star review by Carol J.
5
Everyone was professional, helpful, and kind. They started work on my car as soon as they had an Available opening. When they determined what was wrong and ordered the appropriate part, They kept me informed. As soon as the part arrived, they put it in my car, came and picked me up at my house, everything running smoothly.
5 star review by Talma T.
5
Both Beatrice & Rory are very pleasant, cheerful, professional and intelligent. I visited the Monterey facility yesterday as Rory promptly took the car to the mechanic staff. They performed diagnostic tests on the car and completed everything within 1 hour. Rory explained everything to me. The SURPRISING finally was that the service they performed was COMPLIMENTARY!!! Thank you for your courtesy and generosity. Safwst
5 star review by Safwat M.
5
Pacific motor service has done a wonderful job each time I’ve brought my services van in for repairs I would recommend them to anyone needing repairs On their vehicles
5 star review by Robert G.
5
Wow, what can I say, this place is awesome! I was hesitant at first as always going to get my car worked on, since I don't know much about mechanics etc. but I went for a standard oil change since I get their fliers in the mail and I live around the corner. I thought prices were very reasonable pretty quick service for what I got done and super helpful and communicative employees. I wanted to get a new belt replaced and they gave me a few other options of things that may need to be done, very straightforward and honest I feel. They even fixed this piece of metal that was under my front bumper that has been like that for years and no other place even mentioned it, these guys just fixed it. I will definitely be a repeat customer with my hoopty and any future cars, even told my mom to go, so I will definitely recommend this place to homies
5 star review by Grace M.
5

Pacific Motor Service

Pacific Motor Service is a family owned automotive maintenance and repair company with a focus on providing world class customer service for the Monterey Peninsula. We make maintaining and repairing your vehicle convenient, with online scheduling and shuttle service as well as providing free rental cars for major repairs. Our staff has technical expertise to diagnose and repair all major domestic, Japanese and European makes and models.

Pacific Motor Service emphasizes the importance of effective communication and client engagement. We have an exceptional capability to meet clients where they are; providing clear, articulate descriptions and explanations, we transform difficult to understand information into actionable knowledge. We also strive to bring out the best in our team, focusing on personal and professional development, resulting in a fundamentally leadership-oriented enterprise.

AAA Certified

AAA Certified shops must adhere to strict standards of excellence. From the parts used, to the qualifications of the technicians, AAA only certifies the shops that meet the highest criterion. When you go to a AAA certified shop, you can always be sure you're in great hands.

Certified logos

NAPA Web Tools

NAPA Web Tools are here to help you understand exactly what is going on under the hood of your car. This powerful tool provides videos and graphics of the function of each component of your vehicle and the importance of your repairs.

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WHO ARE WE

Welcome to Pacific Motor Service

Welcome to Pacific Motor Service, where you will find honest, ethical, and female friendly auto repair in Monterey and Pacific Grove, California. Since 1947, Pacific Motor Service has been serving the Monterey Peninsula with quality automotive inspections, repairs, and regularly scheduled maintenance services.

We service all auto makes and models, and our technicians are ASE Certified.

Our Mission

Our mission is to continuously advance the standards of excellence in Automotive Service. We accomplish this through a partnership with our clients and community based on trust, integrity, communication, and a concern for our environment.

Kevin Donohoe signature

Our Values

Integrity:

Choosing courage over comfort, choosing what is right over what is fun, fast or easy, and choosing to practice our values rather than simply professing them. - Brene Brown

Accountability:

Accountability is holding ones’ self-responsible for actions and guarantees; being open to constructive criticism and fair evaluation. It is the willingness to maintain standards in any situation, without compromising your core values.

Growth:

Strive for monotonic improvement. Continual development with the spirit of growing leaders to create an enduring, great company.

Passion:

An un-withering desire. Having passion means to have a strong and barely controllable emotion.

Service:

The action of helping. Providing aid for the betterment of an individual, team or community.

Discipline:

Disciplined people, engaged in disciplined thought, taking disciplined action; the culture of discipline starts not with what you have the discipline TO DO, but with what you have the discipline to STOP DOING. - Jim Collins

Urgency:

Importance requiring swift action. The paradigm of proactivity; do what needs to be done before it becomes an emergency.

Perseverance:

The signature of perseverance is having the fortitude to overcome any obstacle in your path, regardless of its difficulty or of the investment of energy and resources necessary to complete the mission.

Patience:

The state of endurance under difficult circumstances, which can mean persevering in the case of delay or provocation without acting in annoyance in a negative way; exhibiting tolerance under strain, especially when faced with long term difficulties.

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Our Standards

Problem Solver:

No problems, only solutions! Our responsibility is to solve problems. At every level of the organization, our clients rely upon us for solutions to their individual, specific needs.

Master of Your Craft:

Strive for peak performance! Learning is a lifelong process that takes effort and intentionality to continue progression towards mastery.

Squared Away:

If you are not being proactive, you’re underperforming. Squared Away is a term used by the United States Military to describe one whose performance exceeds standards and has continued outstanding performance consistently over time.

Test-Don’t Guess:

Science has provided us a method for discovery. Professionals test systems, circuits and components to determine symptom conditions, failures and causes. By following proper processes, we provide our clients with logical answers and a path forward.

Articulate:

“To speak clearly and distinctly” One of our goals is to ensure our clients’ experience is a positive one. By clearly articulating our message, we strive to eliminate confusion and anxiety. We demonstrate our professionalism with effective listening and clear speech.

Neat and Clean:

Cleanliness is next to Godliness. Do you want to build loyal customers? Simple: Show them you care by demonstrating cleanliness in all areas of the shop.

autoDidactic:

A self-taught person. Never lose your appetite for learning. There is an answer to every question. Be a lifelong student and never let distractions get in the way of your education.

Ambassador:

We represent Pacific Motor Service, the industry and the Community. It is important to be intentional about the impression you project. Be conscious of your appearance, demeanor and how you treat those around you.

Respect:

Respect is given before it is received. Respect for neighbors, respect for the environment and respect for ourselves. Be respectful at all times; show respect without ego and with faith in the innate human ethic of reciprocity.

Dress with Pride:

Dress with class and project success. Successful people attract successful people. Pay attention to the successful people you know and look at their style of dress. They dress with the intent to portray confidence and professionalism.

Systems:

Successful systems are central to successful businesses. Nobody talks about entrepreneurship as survival, but that’s exactly what it is. Running my first shop taught me that business is not always financial science. It’s continually improving the systems and developing the people whom those systems support.

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Automotive Aftermarket Wisdom - Listen To Learn Just One Thing!

President and CEO
Kevin Donohoe’s Interview
on Remarkable Results Podcast

“People have this amazing capacity to them and part of my job is to help my people find it.”

Kevin Donohoe - Pacific Motor Service

Kevin Donohoe

Napa logoBosch Service logoASA logoASCCA logoSAE logoGood Year logoASE logoAuto Repair in Monterey

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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.