Monterey and Pacific Grove Auto Repair

Monterey: (831) 375-9571
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 372-6575
1123 Forest Ave., Pacific Grove, CA 93950
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5

The whole team is very knowledgeable and takes time to ensure you understand what’s going on with your vehicle and the work they do.

5

Appointment system works great. Counterperson was friendly, knowledgeable. Work done at quoted price. Professional, courteous, value; what more can you ask for?

5

As always, Rorey and Bernadette deliver Top-Shelf customer service. Taking my car in to get my car's oil changed on a busy schedule, they made it happen and thankfully, are keeping my car running smoothly. I really appreciate their informative style, letting me know what is needing to be repaired--or what may need repaired soon--so that I can keep safe on the road and drive with confidence. Thank you, Team Pacific Motor Service!

5

Great confidence in their ability to service my car. They simple seemed very knowledgeable and professional.

5

I have had my two cars serviced at the Monterey site for the past two years, and I have been very pleased with the team's efficiency, timeliness, and especially the good advice received. The two on-site managers, Beatrice and Rory are friendly and very professional in their approach to our requests. They will be our account managers for as long as we own cars!

5

5

Pacific Motors was prompt, professional an courteous. They accomplished the repairs and after payment, they helped with a glitch with the sunroof without charge. They broke down the reasons for their recommendations, did not get defensive when questioned and accepted my changes without hesitation. All in all, a very good job.

1

I got a check engine light on my Honda, and decided to go here to have them check it out. The guy was nice enough, but his first course of action was to charge me $230 for a full diagnostics. I found that to be extremely expensive for an initial look, and took advantage of the free error code reading from a flyer I received in the mail. It showed there was a small leak in my evaporative emission system, which according to Google, could be a bad gas cap. I got a new one at AutoZone for $10 that fixed the error code. $230 is an expensive test to tell me I needed a $10 gas cap. Find somewhere else to go.

Hello Matt, we welcome all comments and critiques, and are happy a new gas cap seems to have resolved your issue. Just to be clear, you are leaving a one-star review after receiving a complimentary service that fixed the problem?! That being said, a check engine light (malfunction indicator lamp) illuminates when an issue occurs that is effecting the emissions system of your vehicle. The discovery process potentially takes time (up to several hours) and the extensive knowledge of our expert technicians to complete. We have invested thousands of hours of training, tens of thousands of dollars into highly advanced technology (some of which you benefited from at no cost) to ensure our process is sound and comprehensive. The $230 inspection fee is an entry point that requires commitment to be sure; that is precisely why we offer a COMPLIMENTARY check engine light scan. We were able to scan your engines computer (free of charge) and give you a lead to a potential resolution which seems to have worked. I find it hard to understand why you accepted the free service from us and proceeded to leave us a poor review (I'll leave it up to the reader to make any character judgements). As far as I can tell by your review, you were not compelled to use our service or pay any fees. We would prefer you said thank you and went on your way.

- Pacific Grove
5

This place is great! Rory & Beatrice are super helpful & friendly, the work is top notch, and the after service warranty is killer. Do I recommend them without any reservation whatsoever? I do!

5

I take my Bronco in for regular servicing and Pacific Motors always does great work at a fair price. They are our go-to shop for both my wife and me! Rory and Beatrice are delightful and provide the best service.

Elrond, thank you for choosing Pacific Motors for your Bronco's regular servicing! It's great to hear that you're satisfied with our work and fair prices. Rory and Beatrice are great! We look forward to serving you and your wife again soon!

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.