Monterey and Pacific Grove Auto Repair

Monterey : (831) 375-9571
550 E. Franklin St. ,Monterey, CA 93940
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Pacific Grove : (831) 372-6575
1123 Forest Ave. ,Pacific Grove, CA 93950
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5

As always, I got immediate attention when I called. I had an emergency situation--my car, on the way out of town flashed a light for "check engine". I was told I could come right in, which I did. I was reassured that from my description of how my car was acting that the situation probably wasn't dire and would be fixable (it's a 17 year old Toyota). The car was repaired that day (minor tune up because it isn't operating on all cylinders) and ready for me by 3 PM. Thanks!

5

Friendly and honest!

5

No complaints.

5

Excellent Service! Good value

5

My car was making strange noises and I had a very small window of time with which I could get it worked on. Pacific Motors was able to look at my vehicle and fix the problem right away.

5

Always prompt, courteous, and informative about problems and costs before they begin.

5

I've been going to these folks since 2002/2003. I began with working primarily with Kevin, then Jim, and subsequently Kyle. They have always been honest and forthright - I had a vehicle previously that they kindly were looking out for my best interests by letting me know that the value of the vehicle vs. the cost of repairs that needed to be complete was probably not a good thing for me, which I was extremely grateful for. Subsequently, even though at times they've been in the unenviable position of having to be the bearer of bad news where my (newer) car has been concerned, they've always been helpful, looking out for my best interests, and are always truthful. Where other places I've gone (either because of location of where I was or from the dealer themselves) have told me outright that various repairs needed to be done, when coming back to where I belong at Pacific Motor Service to get the final verdict, I've always found out where most of what I've been informed at other places was incorrect (although they're far too professional enough not to use the phrase "liars", but you know), saving me from a lot of unnecessary, costly repairs. Please don't penny pinch and go somewhere else to save a few dollars - these folks warranty the work, help with rides wherever possible, and are going to save you a lot of funds in the long run from either incompetent mechanics, poor parts quality, or even outright crooks!

5

Kevin and Rory were outstanding as always. Honest and always willing to go the extra mile!

5

When the Triangle of Death appeared on the screen of my Gen 1 Prius, I knew it was going to be an expensive day. Even more so when I called home and asked my wife to check the warranty on the new main battery Pacific Motor Service installed in 2016. "Bad news," she said, "the warranty was only good for 6 months." Fearing the worst, I found a battery distributor that would do the swap in my own garage, and scheduled them. It was going to be an expensive day all right. But then I called Kevin at Pacific Motor Service, and said, "I know there's no warranty left but is there anything you could do to offset some of the cost of another new battery ? I haven't put many miles on the car at all." Kevin checked the paperwork on file. "Actually," he said, "you're completely under warranty. We guarantee repairs for 3 years or 36,000 miles. Look on the back of the work order." I did. He was right. And so I canceled the in-garage battery swap, and thanked Kevin for his integrity and honesty. He could have walked away from an expensive redo, but he honored his word and his shop performed the repair quickly, well, and at no cost to me. Five stars, and with a two-Prius household, he'll be seeing our cars again for service.

5

Outstanding as always.

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