The staff are always very professional and friendly. They always call to go over what work needs to be done and explain why it is necessary. The fact that they have their own book club is pretty cool also

Always professional and friendly

This business is honest, reasonable and thorough. They explain all repairs in detail and provide an estimate for the repairs.

Went very well!

Not the fastest oil change in town, but the best! They do a very thorough inspection, and often catch problems I haven't noticed. Last time they noticed that the bulbs on my back licence plate were burned out. They did a good job of wiping down the surfaces of my vehicle that they touched. They recently put a bench outside so there was a place to sit and wait for work to be completed ( it's 2020). I also like that their ideal location is near the beach, bike trail, good restaurants and the sports center. It is much easier to wait for the repair to be completed when there are so many nearby diversions.

Very responsive and good at listening. Service exceeded my expectations and came in under the cost estimate, while still resolving all the issues. High degree of integrity and honesty. I heartily recommend them to my friends!

Always a pleasant experience and the work done neatly and timely.

Outstanding service once again. Customer service is top priority along with quality work. They go above and beyond to insure your experience is a n excellent one.

The front office staff (Kyle and Rory) are always so friendly and so professional. I’ve been taking my car(s) here for years and the service is always consistent. They are very attentive and you know they will take good care of you and your car. Great care comes from great leadership (thanks, Jim 😊). I highly recommend their services. 👍🏼

Traveling from Santa Rosa and needed air in my right rear tire. I looked online for a tire shop, found Pacific Motor Service. When I pulled in a technician named Miles greeted me cordially, offered to help, asked me what I needed, then filled all four of my tires to the required pressure, then thanked me for stopping in!! NOW THAT’S CUSTOMER SERVICE AT IT’S BEST!!!