Monterey and Pacific Grove Auto Repair

Monterey : (831) 375-9571
550 E. Franklin St. ,Monterey, CA 93940
Get Directions
Pacific Grove : (831) 372-6575
1123 Forest Ave. ,Pacific Grove, CA 93950
Get Directions
5

Always good.

5

Perfect

Hi George. Thanks for bringing your Fiat to us. We were glad to help!

- Pacific Grove
5

Thanks for the personal touch. On time and on the money.

Hello Ken, We were happy to help with your Crown Victoria. Will new control arms it should ride like a dream!

- Pacific Grove
5

As always, this place gets me back on the road. Very thorough and very kind. Highly recommend my friends at Pacific Motor Service!

Hello Joyce, I am glad Rory and Beatrice were able to take care of you and your Dodge Caravan the way you deserve! Have a great day.

- Monterey
5

Quick and efficient. Understood why I would want to tackles a few things myself and even offered some tips which is very important.

Thank you for leaving us a kind review Skeeten. We are here to help. Some people are more than capable doing some of the maintenance on their vehicles, and we are more than happy to give advice. We'll be here for you when you need us to help with the more difficult tasks.

- Pacific Grove
5

They are always able to service my car quickly. I feel like I get quality service.

Thank you for leaving us a nice review Jennifer. It is always a pleasure to work with you and service your lovely GMC Terrain!

- Monterey
5

Always great

Thank you Jason. It's always good to see you!

- Monterey
5

Awesome experience! Very friendly team. Good pricing. Delivered in time.

Thank you for taking the time to leave us a kind review Mr. Wagoner. We are happy yo hear the service we performed on your Ford Explorer was a great experience. We hope to see you next time you need service.

- Monterey
1

Had to be towed. Flustered. Took my it to pacific motor nearby - forgot why we stopped going there. Ridiculously expensive charged $220 to read out something and tell me to tow it to the dealer. Felt like $220 was inappropriately expensive for a 5 min task where there was no possibility of using that as a start of an estimate. People are cordial but cost was issue.

Hello Megan, Thank you for taking the time to leave a review. We appreciate all feedback. I understand you are frustrated with the situation. The $220.00 you agreed to pay was for the time and technology we took to discover the root cause of your issue. We were able to find a problem that happened to relate to a safety condition that is covered under the dealership's recall system. One they are obligated to repair at no cost. Had we wanted to take advantage of you, we would have simply received your approval for the repair, which likely would have cost in excess of $1,000.00 and sent you on your way. As it stands, our goal is to take care of our clients with complete, transparent information and to do our best to make all repairs and inspections as inexpensive as possible. As I recall, we have dealt with you and your husband on several occasions and we seem to get this sort of response from you each time. You are a recalcitrant client and typically refuse to understand (or appreciate) our level of service. On one occasion, 12+ years ago your husband verbally abused me for over an hour while he listened patiently to his shouting and threatening monologue because he couldn't understand the details related to a clutch repair. Additionally, your last visit here was over 10 years ago and at that time we asked you to choose another shop for any future needs. That said, I can completely understand why you decided to have your vehicle towed to Pacific Motor Service again, as we are a AAA Top Shop award winner, the Monterey Herald's Readers' Choice, as well as being voted Monterey County's Finest Auto Repair shop n in 2022. Our work is excellent and our customer service world class. We aim to have the most transparent communication possible, and we stand by our work with a nationwide warranty up to 3 year/36,000 miles. I am afraid, as we have discovered in that past, that we are not the shop for you. I believe this may be a case of "no good deed goes unpunished", and would be willing to bet your are unhappy with the majority of your service oriented experiences. Thank you for the opportunity to explain our side of your story, and help others understand a little more about our willingness to interact in a professional way.

- Pacific Grove
5

We have taken our car regularly to Pacific Grove Motor Services for many years. Our Toyota has over 170,000 miles on it and I attribute its (still) smooth and comfortable ride to the great service that they provide. They always take a thorough look at the car and are honest, dependable and on time.

Thank you for taking the time to leave us this stellar review! We really enjoy working with you and keeping your lovely Highlander happy healthy is a point of pride for us. We'll see you next time you need us!!

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.