Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

My first impression is that the reception was incredible. They make you feel important and a valuable customer and that they know what they are doing.

2

They are super nice folks and I'm not claiming that I was ripped off. However, outcomes are outcomes and my outcome was changing my own ignition coil in the Napa Autoparts parking lot after spending $1,200+ on a new mass air flow sensor, air filter cleaning, and spark plug re-torque at Pacific Motor Service. While I'm glad I now have a clean filter and a new MAF sensor, those weren't the issues that caused the misfire and subsequent check engine light. After I brought it back when it threw another check engine light the same day I picked it up the first time, they did another diagnostic (that I wished they had done the first time and saved me $1,000) and discovered that it was an ignition coil. They get two stars because they didn't charge me for the second diagnostic but they also didn't offer to make anything right and pre-emptively argued that they were correct in doing the initial $1,200 in work. They also said they wouldn't want to just replace the one ignition coil and recommended I do it myself. I left the shop with the same check engine light that brought me there after two trips to the shop and out $1,200+. The car ran great after I installed the ignition coil at Napa's parking lot. Would not recommend Pacific Motor Service.

5

Always great service!

5

Pacific Motor Service has been an exceptional experience. Rory is knowledgeable and extremely helpful. A++

5

5

First time visiting this shop since I recently relocated to the area and had a great experience. I will be back for my next oil change.

Thank you for choosing our shop, Stefano! We're delighted to hear that you had a great experience. We look forward to serving you again for your next oil change!

- Pacific Grove
5

Amazing customer service! Helped out us with an emergency and couldn’t be more grateful!

5

Beatrice was very knowledgeable and professional. No gimmicks, just facts and no surprises. After poor experiences from others car's services/dealers I feel I found a home for my Audi. Thank you to the mechanic that worked on my car and to Beatrice.

5

I’m so lucky to have found PMS/Monterey. I just bought my first 2004 Jaguar and needed to have it serviced. Beatrice and Rory made me feel like I had been going there forever. Exemplary professionalism.

5

Excellent service!!!

Thank you, Edward, for your 5-star review! We are thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to reach out to us.

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.