Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

The professionals were prompt and very informative. They clarified every step of the process for diagnosing and repairing the vehicle. They also ensured that I knew all charges and all options moving forward to deal with the problems. Overall, the best experience that could be hoped for in such an uncomfortable time. Would definitely recommend.

Thank you Erich for taking the time to write such a positive review! We appreciate your recommendation and are thrilled to hear that you had the best experience possible with us. We always aim to provide prompt, informative, and transparent service to make the process as comfortable as possible. We look forward to welcoming you back for any future needs your vehicle may have!

- Monterey
5

Great service and very professional staff

Thank you, Mark, for your kind words! We're thrilled you enjoyed your experience with us. Please do not hesitate to reach out if there is anything we can assist you with in the future!

- Monterey
5

Great customer service and vehicle service. I had left a message on the voicemail and received a call back within 10 minutes. Very courteous and a great follow through.

Thank you for such kind words, C.C.! We pride ourselves in providing exceptional customer service and we're thrilled to hear we met your expectations. We look forward to assisting with any of your vehicles needs in the future!

- Pacific Grove
5

Occasionally spend winters in Pacific Grove. Had emergency low tire which they resolved at no charge. Took my Toyota 4Runner in for Oil Change. Was on time and estimate was exactly what they told me. Didn't try to upsell me on anything.

Thank you for the wonderful review, Alan! We're glad we could help you with your tire and provide an efficient oil change for your 4Runner. If you have any further automotive needs, don't hesitate to reach out to us.

- Pacific Grove
5

Based on my experience the best car service in the town. Kudos for Kyle!

Thank you Bane for the 5-star review! We are glad to hear that you had a great experience with us and that Kyle took excellent care of your Mazda. We strive to provide the best service possible, so it's wonderful to know that we met your expectations. We look forward to serving you again in the future!

- Monterey
5

Thank you for the 5-star rating, Esther! We're thrilled to hear that you had a great experience with us. We always aim to provide top-notch service to our customers. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

- Pacific Grove
5

Staff is so nice and helpful. Oil change was done before I even got off of work!

Thank you for the glowing review, Ash! We're thrilled to hear about your positive experience with our staff. Delivering exceptional customer service is always our top priority. We appreciate your feedback and look forward to serving you again in the future!

- Pacific Grove
5

Dear Elisabeth, thank you for choosing our company! Your satisfaction is a top priority, and we're here to assist you anytime. We look forward to serving you again soon!

- Monterey
5

Thank you for the 5-star rating, Stacia! Should you have any additional feedback or questions, please do not hesitate to let us know. We look forward to welcoming you back for any future needs your vehicle may have!

- Monterey
1

Brought my car here (2007 bmw m6) bc engine was having misfires and had them diagnose. Gentleman who helped me was nice. They told me I needed new spark plugs and ignition coils, quoted me $4,100 to do all 20 (10 cyl). Something like $2200 for parts and $1800 for 6 hours of labor. I towed the car back to my house and did it myself for $1200 with all oem parts… in 6 hours. I’ve never done engine work before, youtubed it, and it took me the same amount of time they quoted me for their professional mechanic. It’s almost insulting how much they asked for spark plugs and ignition coils.

Hello Aeden, Thank you for your review. I understand the potential cost of your repairs were extensive and I am glad you were able to complete them on your own, but unfortunately, the information you provided our readers was not correct.. The total cost for the recommended repairs was going to be $3,390 plus tax, with parts costing $2500 and labor $780, as opposed to the $1,800 you reported. Our ASE Master Certified Technicians are amongst the most capable on the peninsula and I assure you the job you did in six hours would have taken them a fraction of the time, but that isn't the important part of the story. What is important to me is that it seems you were happy with the customer service we provided and the work we recommended actually fixed your concern; for that we would like to be recognized. Pacific Motor Service focuses on world-class customer service and we add only the most qualified technicians to our team. I would love to list our credentials, but will not ramble on...

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.