Monterey and Pacific Grove Auto Repair

4384 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Relatively resetting loose cabling in the engine area to eliminate a knocking sound

Thank you for the excellent rating, Gary! We're happy to hear that we were able to resolve the issue with the knocking sound in your engine. If you have any more concerns or need any further assistance, please don't hesitate to reach out to us.

- Monterey
5

The hatch back on our SUV was not functioning properly, and the dealer where we bought the car wanted to replace the "computer parts" at an outrageous price. Pacific Motor was able to "reboot" the system at a fraction of the price, and it has functioned perfectly ever since.

Thank you for choosing Pacific Motor to fix your SUV's hatch back. We're glad our affordable solution resolved the issue. If you have any more questions or concerns, feel free to reach out.

- Monterey
5

Thank you for your five-star review, John! We're thrilled to hear that you had a positive experience with us. Our team strives to provide exceptional service to all our customers, and we're glad we hit the mark with you. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.

- Monterey
5

Excellent service! Oil change, brake fluid replacement and standard Lexus maintenance at very reasonable price compared to the local Lexus dealer cost.

Thank you for the great review, Michael! We appreciate your feedback and are happy to hear that you had an excellent experience with us. It's always our goal to provide top-notch service at a reasonable price. We look forward to serving you again in the future!

- Pacific Grove
5

Beatrice is very welcoming when you come in and the Staff has done a great job on my Vehicles!

Thank you Bruce for the fantastic review! We are thrilled to hear that you had such a great experience at our shop. Beatrice and the rest of our staff take pride in providing top-notch service to all of our customers. We look forward to serving you again in the future!

- Monterey
5

Have been taking my Mini Cooper to Pacific Motors for the past 10 years since I bought it. Has always been a positive experience. This last time Erika made sure everything we agreed on got taken care of on time. Communication was good by phone and email. I wouldn't trust my car to be worked on anywhere else whether it is just an oil change or something more major. Is it cheap? No, but you get what you pay for. 👍 Thank you for continued outstanding service. Sally Bagley

Thank you for the wonderful review, Sally. We truly appreciate the trust you've placed in us over the past 10 years. We're glad Erika was able to make sure everything was completed on time and keep you informed along the way. Your continued confidence in our team means a great deal to us, and we look forward to taking care of your Mini for years to come.

- Monterey
5

Beatrice and her staff are professional and polite. Love the communication with the app. Makes getting your car worked on easy!!!

Thank you for the fantastic review, Annette! We're thrilled that you had a great experience with us. It's excellent to hear that our team provided excellent service and that you enjoyed using our communication app. We appreciate your kind words and look forward to serving you again soon!

- Monterey
5

I broke down on HWY 1 many miles from home and late at night. My car ended up at Pacific Motors since that was the closest AAA associated shop. My experience with PM was excellent. Kyle at the front desk was proactively communicative when the shop opened at 8am. Later, he delivered the bad news about my van in a professional and helpful way. I felt the team went above and beyond to diagnose a difficult and potentially dangerous electrical problem. And then, when I had to arrange for AAA to tow my van home, Kyle and team worked with me to make that easy.

Thank you Stephanie for trusting us and taking the time to share your positive experience. We pride ourselves on providing proactive and helpful service to all our customers. It's great to hear that Kyle and our team went above and beyond to diagnose and fix your van. We're always here to make your experience as easy as possible.

- Pacific Grove
4

Thank you for the 4-star rating, Angie. We appreciate your feedback and would like to know what we can do better.. Please let us know. We look forward to serving you again.

- Pacific Grove
5

Kyle helped us by suppling us with a toyota service bulletin that will save us money .

Thank you for your 5-star review, Michael! It's great to hear that Kyle provided excellent service. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help!

- Pacific Grove
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.