Monterey and Pacific Grove Auto Repair

Monterey: (831) 375-9571
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 372-6575
1123 Forest Ave., Pacific Grove, CA 93950
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5

Excellent job on my car .

5

We were very pleased with the car repair service at Pacific Motors. Prompt scheduling, problems fixed or documented and courteous staff.

Hello Robert, thank you for taking the time to leave us a review. Although your Corolla may be a little past the expiration date to commit to any major repairs, please let us know if you need any further assistance. It was nice to have in.

- Pacific Grove
5

Thank you for the five-star rating, Amy! We are thrilled to hear that you had a positive experience with us. If you have any further feedback or need assistance, please feel free to reach out. We look forward to serving you again soon!

- Monterey
5

Brought in my car for an oil chage after making an appointment over the phone. Less than an hour later, spent in their pleasant office/waiting area, reading my newspaper on the phone, my car was ready to roll again. Pacific Morors has been my cars' home away from home for over twenty years now and will remain so, maintaining warranties and repairing anything within their realm while owning them, at reasonable prices. Wonderful service, courteous owner and staff, who will address your questions and concerns and keep your wheels in flawless, safe working order. Clean and green, all charges explained and authorization requested prior to the work done. It really is good to have Kevin and Kyle and their people in your corner. (And wheh was the last time you were in the middle of settling your business, when the phone rang, and that you were asked permission to answer the phone, although that would interrupt your business? That is just an example of their exquisite customer care.)

Thank you for taking the time to leave us a world-class review! We are here to serve and always do our very best to please those who provide the life blood of our company. we couldn't do what we do without people like you!

- Pacific Grove
5

Brought in my car for an oil change after making an appointment over the phone. Less than an hour later, spent in their pleasant office/waiting area, reading my newspaper on the phone, my car was ready to roll again. Pacific Motors has been my cars' home away from home for over twenty years now and will remain so, maintaining warranties and repairing anything within their realm while owning them, at reasonable prices. Wonderful service, courteous owner and staff, who will address your questions and concerns and keep your wheels in flawless, safe working order. Clean and green, all charges explained and authorization requested prior to the work done. It really is good to have Kevin and Kyle and their people in your corner. (And when was the last time you were in the middle of settling your business, when the phone rang, and that you were asked permission to answer the phone, although that would interrupt your business? That is just an example of their exquisite customer care.) P.S. A few weeks later, Kevin, the owner, took me for a drive in it to check if there was a problem with the alignment, established that the car was fine, adjusted a few other things I found bothersome in the car's safety alarms and encouraged me to come back, if needed. All without charge. I cannot praise Pacific Motors enough for the excellence of work they do and the customer care they give.

Thank you for taking the time to leave us a world-class review! We are here to serve and always do our very best to please those who provide the life blood of our company. we couldn't do what we do without people like you!

- Pacific Grove
5

Vehicle inspection was very thorough and I was able to fix many small items in my car. They also did an excellent job of re-evaluating an issue a previous shop had identified and fixing it. Highly recommend this shop for their thoroughness and trustworthiness.

Thank you for leaving us a nice review Rachel. We invest extreme amounts of time and effort in our technicians' expertise and customer service! Thank you for noticing our efforts.

- Monterey
2

Do yourself a favor and if you have an Audi, take your car to the dealership. I had a major issue following a simple oil change here that was quite costly to get fixed. Make sure that you request the replaced parts, if you have your car serviced here!

Hello Mrs. Kendall, I am sorry you felt it necessary to take your car to the dealership, but we do have a comprehensive warranty process in place in the event any issues occur that are related to repairs we perform. The issue you are referring to, however, would not have required a warranty. We were informed by your husband (after the fact) that he noticed some drips of oil on the ground several days after we performed an oil service on your Audi. He decided to take it to the dealership, who proceeded to charge you more than $200 to perform another oil service and install a new drain plug. Had you notified us of the issue, we would have resolved it in a matter of minutes at no charge. We were not given to opportunity to correct a very simple issue at minimal inconvenience. In your case the only part that was replaced was a very small twenty cent gasket for the drain plug.

- Pacific Grove
5

Kyle was very helpful and gave us a full service that was needed. I was only in town for a visit and Pacific motors helped get it ready so that I could leave on time. We did a great job.

Thank you for the fantastic review, Liz! We are thrilled to hear that Kyle provided excellent service and helped ensure a smooth visit. We appreciate your kind words and look forward to serving you again soon at Pacific Motors!

- Pacific Grove
5

Fantastic capable, expert and most important honest Service department you can find anywhere. Highly recommended. Did not try to sell me unnecessary services. Front desk service advisors were super knowledgeable and able to speak in layman' language.

Thank you for your kind words Steve. It is a pleasure helping to maintain your Subaru on your Subaru. You have touched on several of our core values in your review. We focus a lot of energy on integrity, having a (auto)didactic nature and continually improving our competency within a very challenging industry. Thank you for noticing!

- Monterey
5

Did a great job. Was able to complete it swiftly. Thank you again.

Thank you Derek for your fantastic review. We're thrilled you had such a wonderful experience with us. Our team is committed to providing exceptional service in a timely manner. So glad you appreciate it as much as we do.

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.