We had some unexpected trouble with our Toyota Rav 4 while on vacation in Monterey. We live 3 hours away and wanted to make sure it was safe to drive before heading home. We took it to Pacific Motor Service and let me just say this was easily the best mechanic experience either of us have ever had and one of the best general customer service experiences as well. We ended up needing quite a bit of work done (front end struts and shocks) and they were able to complete all of it the very next day so that we could go home. Rory, the person who we primary dealt with, is an excellent communicator and we felt very well informed and taken care of. The other woman (so sorry I forgot her name) on staff was also very accommodating. They even held onto my luggage in the office while the car was being worked on so they I didn't have to lug it around town. I'm so happy with this service that I would honestly consider going back to Monterey for any serious car repairs just to go to this shop. Can whole headtedly recommend this business. Thank you very much to this excellent team!

I came to Monterey for vacation from Modesto CA, unfortunately my front brakes on my car were scraping metal to metal. I was so stressed out, because I was unable to drive anywhere in Monterey. It kind of ruined my vacation for the first day. Plus I needed to get back to Modesto. I called Pacific Motors service, they told me to bring my car in and they were working on it and no time. Few hours later my car was done, they did an amazing job. The job was done professionally with Quality Parts. Not to mention it was budget friendly for me. The cost was lower than the estimate. Office Personnel was amazing they were very courteous and very helpful. I highly recommend them. I promise you you will not be disappointed.

My family and I have always experience wonderful, excellent service and prompt attention to detail and a warm greet at the door. We will continue to use your services always. Much appreciate, Cary O.

PMS performed a nice job with my 2005 TT. They kept me in the loop. I do recommend them to my neighbors.

I received an oil change, and the crew were so kind! Everything was easy, and they had a coupon! I compared to other shops around town and it was cheaper than even the “shall not mention jiffy pop chain”. Will definitely be a return customer for all my repairs.

Very professional, clear and timely. These guys know their business and aim to please .

Great service from beginning to end

Great service, fair price, excellent communication

Rory, Beatrice and the whole team at Pacific Motor were wonderful this week. Rory especially was incredibly kind, personable, communicative and professional. Our car needed quite a bit of maintenance on a tight timeline and the Pacific Motor crew went above and beyond to accommodate us. Rory provided frequent and thorough communication which was so appreciated given that we aren’t from the area. Rory made us feel confident and comfortable trusting that the work he and his team did was appropriate. We wouldn’t hesitate to come back to PM for future car needs.

Excellent service