Monterey and Pacific Grove Auto Repair

Monterey: (831) 375-9571
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 372-6575
1123 Forest Ave., Pacific Grove, CA 93950
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5

Pacific Motors is an exceptional car service. Took my Mini Cooper in for annual service. Work was done quickly. The service staff both on the phone and in person were super nice, efficient and helpful. Highly recommend them.

THank you for leaving us a nice review Judy. We appreciate you choosing Pacific Motor Service for your Mini's care.

- Monterey
5

Super nice & professional Not overpriced - quick service - Kyle was friendly & helpful

Thank you for taking a moment to leave us a nice review Andrea. Kyle is a great guy. very conscientious and thorough!

- Pacific Grove
4

Even though it was was more expensive than I anticipated, they did do a good job diagnosing and repairing my car.

Hello Sheila, Thank you for taking the time to leave us a review. I am glad Kyle and his team were able to take care of you. Your disappointment with the price may be explained by us being more of a high end shop that specializes in European cars, coupled with operating in Pacific Grove (a rather expensive place to do business). That being said, our professional crew is more than capable of servicing your Ford Taurus and we hope to keep you as a client.

- Pacific Grove
5

Rory and the entire team at Pacific Motor Service in Monterey are the best. They really know their way around our little 2005 Prius (Gen2). Always have your budget in mind along with an eye out for what will keep the car safe and working in top shape.

Thank you for your review Jon.We do our best to take into account the needs and desires of our clients. Please let us know if there is anything else you need from us.

- Monterey
5

Very professional, friendly, competent staff! Thanks much!

Thank you for leaving us a kind review Allen. Unfortunately we weren't able to help with all of the issues involving your Jaguar, but I'm glad we were able to advise you in taking appropriate action. Please let us know if there is anything else we can do for you.

- Pacific Grove
5

As a long time satisfied customer, Beatrice, Rory and the Pacific Motor Service technicians are exceptionally professional.

Thank you for taking the time to leave usa nice review Albert,. We appreciate you sticking with Pacific Motor Service through thick and thin with your family's fleet of cars. We look forward to seeing you next time.

- Monterey
5

Beatrice was absolutely wonderful from the jump! Explained everything that could be going on, and the whole process thoroughly. Whole team is great. Will be back!

Hello Tot, thank you for taking the time to leave us a nice review. We'll see you next time.

- Monterey
5

There are plenty of choices out there, and I could have gone with any other car repair shop. It was my first time ever needing to take my car to a repair shop in Monterey as I am new in the area, and I'm glad I brought it to Pacific Motor Service. Look, any good, decent, honest automotive technician is going to do a good job, but it's when one goes the extra mile that a business, in this case, a car repair shop, will stand out. First of all, my very first interaction over the phone with Beatrice (I hope I'm spelling her name correctly) was wonderful. She was attentive, clear, respectful, and always sounded like she was smiling (yeah, I know, but you know you can hear that). Once I showed up, Rory (again, I hope I'm at least close to how you spell his name) was smiling, respectful, attentive, kind, and even used the adjective "lovely" every time he referred to my old car. This sort of customer service is the very first impact with your customer and will set the vibe for the remaining of the interactions you'll have with this business, and I was happy to stick with them. My specific car issue was a "check-engine" light that came on one day, and turned off the next. I just wanted to make sure it got checked and my car was safe to drive. They performed a diagnostic, found what the issue was and repaired it, as well as a leaky tire I was unfortunate to have while driving to Pacific Motor Service. They're a bit pricier to what I am used to, but I would not knock a star off from their review for that. They're service, their attention was memorable and I would definitely recommend them to whomever may need a good mechanic.

Welcome to the Pacific Motor Service family Athan! We really appreciate the time you invested in sharing your experience with the world. We do our very best to bring the most outstanding people to our team. I am happy they treated you well and were able to resolve your issues.If there is anything we can do for you, please contact Beatrice or Rory (you had the spelling correct), and they will gladly help you. Thanks again for your glowing review.

- Monterey
5

I've used Pacific Motor Service for all my auto maintenance since 2012 for my 2012 Elantra. Just bought a Subaru Outback and wouldn't think of taking it to anyone else.

Thank you for leaving us a kind review Dennis! We appreciate your long term patronage ad look forward to helping you keep your Subaru happy and healthy for many years!

- Pacific Grove
5

I am very happy with the service I receive.

Thank you for taking the time to leave us a review Cyndy. We enjoyed seeing you and helping out with your lovely Audi

- Pacific Grove
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