As a long time satisfied customer, Beatrice, Rory and the Pacific Motor Service technicians are exceptionally professional.

Beatrice was absolutely wonderful from the jump! Explained everything that could be going on, and the whole process thoroughly. Whole team is great. Will be back!

There are plenty of choices out there, and I could have gone with any other car repair shop. It was my first time ever needing to take my car to a repair shop in Monterey as I am new in the area, and I'm glad I brought it to Pacific Motor Service. Look, any good, decent, honest automotive technician is going to do a good job, but it's when one goes the extra mile that a business, in this case, a car repair shop, will stand out. First of all, my very first interaction over the phone with Beatrice (I hope I'm spelling her name correctly) was wonderful. She was attentive, clear, respectful, and always sounded like she was smiling (yeah, I know, but you know you can hear that). Once I showed up, Rory (again, I hope I'm at least close to how you spell his name) was smiling, respectful, attentive, kind, and even used the adjective "lovely" every time he referred to my old car. This sort of customer service is the very first impact with your customer and will set the vibe for the remaining of the interactions you'll have with this business, and I was happy to stick with them. My specific car issue was a "check-engine" light that came on one day, and turned off the next. I just wanted to make sure it got checked and my car was safe to drive. They performed a diagnostic, found what the issue was and repaired it, as well as a leaky tire I was unfortunate to have while driving to Pacific Motor Service. They're a bit pricier to what I am used to, but I would not knock a star off from their review for that. They're service, their attention was memorable and I would definitely recommend them to whomever may need a good mechanic.

I've used Pacific Motor Service for all my auto maintenance since 2012 for my 2012 Elantra. Just bought a Subaru Outback and wouldn't think of taking it to anyone else.

I am very happy with the service I receive.

Excellent!

PMS did a good job on diagnosing my problem with my emission system diagnosis trouble code that appeared. I did have a problem after first diagnosis with a new problem that cropped up but they were able to fix it at no charge.

The team at Pacific Motor Works do incredibly good work. I took my car in to get an oil change (knowing full well that there are some issues with my cars engine or transmission). They got the car and performed a much more detailed inspection than I thought and sent me updates on what they found, what they recommend and then prioritized the work they were recommending based on the vehicle overall condition. While I am not happy that my car is dying a slow death, I really appreciated that they were so thorough when performing my oil change and being honest with me on what they found. They are a trustworthy company and I definitely recommend bringing your car or truck to them for service.