Monterey and Pacific Grove Auto Repair

4388 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Beatrice and her staff are professional and polite. Love the communication with the app. Makes getting your car worked on easy!!!

Thank you for the fantastic review, Annette! We're thrilled that you had a great experience with us. It's excellent to hear that our team provided excellent service and that you enjoyed using our communication app. We appreciate your kind words and look forward to serving you again soon!

- Monterey
5

I broke down on HWY 1 many miles from home and late at night. My car ended up at Pacific Motors since that was the closest AAA associated shop. My experience with PM was excellent. Kyle at the front desk was proactively communicative when the shop opened at 8am. Later, he delivered the bad news about my van in a professional and helpful way. I felt the team went above and beyond to diagnose a difficult and potentially dangerous electrical problem. And then, when I had to arrange for AAA to tow my van home, Kyle and team worked with me to make that easy.

Thank you Stephanie for trusting us and taking the time to share your positive experience. We pride ourselves on providing proactive and helpful service to all our customers. It's great to hear that Kyle and our team went above and beyond to diagnose and fix your van. We're always here to make your experience as easy as possible.

- Pacific Grove
4

Thank you for the 4-star rating, Angie. We appreciate your feedback and would like to know what we can do better.. Please let us know. We look forward to serving you again.

- Pacific Grove
5

Kyle helped us by suppling us with a toyota service bulletin that will save us money .

Thank you for your 5-star review, Michael! It's great to hear that Kyle provided excellent service. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help!

- Pacific Grove
5

Pacific Motor Service did an excellent job diagnosing the door lock mechanism problem on our BMW 330CI. They provide very complete & professional service at a fair price.

Thank you for the kind words, Kyonghwa! We're thrilled to hear about your positive experience with us. Providing excellent, professional service is our top priority, and we're glad that we could diagnose and address the door lock mechanism problem on your BMW 330CI. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're always here to help!

- Pacific Grove
5

I Love Pacific Motors. I love Beatrice, and now Erica too. Both are the “Front desk” and they get things accomplished. On this visit, Beatrice was able to get me an appointment with very little notice (from me), and Erica took good care of me. I highly recommend Pacific Motors.

Thank you, Robert, for your heartwarming words! We're thrilled to hear about the exceptional service you received from Beatrice and Erica. Your kind compliments mean the world to us! We look forward to serving you again at Pacific Motors.

- Monterey
5

5

Thank you for taking the time to leave us a 5-star rating, Marie Janis! We are happy to know that you had a positive experience with us. If you have any further feedback or if there is anything else we can do to enhance your next visit, please let us know. We look forward to serving you again soon!

- Pacific Grove
5

Thank you, Tom, for taking the time to rate our company! Your five-star rating means the world to us!

- Pacific Grove
5

Great communication. All work that was done is excellent.

Thank you for the glowing review, Nadine! We're thrilled to hear that you had a positive experience with our company.

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.