Having grown up in Monterey, I remember going to Pacific Motors (on Pacific Street) with my father. Needing a 100,000 mile service and air conditioning repair on my 2000 VW Golf, and not happy with options in Gilroy (where I live), I decided to call Pacific Motors. This is the car repair shop of my dreams. I feel I received excellent service at a very fair price. When I picked up the car and drove it back to Gilroy, I was amazed. It drove just as it had when I got it new in 2000 - so smooth and cruising around the corners - fun to drive it again. I especially appreciated Beau, the service manager at the front desk, who contacted me several times to update me on progress of the repairs. I had arranged for a rental car from Enterprise on Del Monte for several days. When I went to pick the car up, I discovered they had a special rate/day for Pacific Motors major repair customers. I was chauffeured between both businesses with no delays - appreciated because I work in Gilroy. When I picked up the car, it was washed and looked terrific. I had a requested inside detailing, which was done at a reasonable charge. After a small problem with my old compressor (with 195,000 miles on it) failing shortly after I returned to Gilroy, which required returning the car for a day, my air conditioning unit functions perfectly. Again, I was treated with concern and use of a rental car (which was more than fair). Most importantly, they took the time to make sure the repair was done properly and all required tests done. I recommend Pacific Motor Service and their staff most highly for both quality of car repair and customer service. They should be cloned.
Thank you so much for your kind words Penny. We appreciate your feedback and for letting us earn your trust. Service Manager,Beau Blackwell
- Monterey