Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

5

I am a recent transplant to the Monterey area and haven't had my car worked on seriously outside of oil changes . In November, my 2004 Subaru Outback began sounding like a Harley Davidson and became incredibly annoying and embarrassing to drive as a result. I asked my friends where I should take my car and they recommended this place. I took my car in for service and met with Kevin, who is one of the most genuine guys I have ever met. Kevin said they'd take a look at what was going on with the noise and my car in general. In the end, I needed a muffler replaced, oil changed, brake fluid topped off, brakes replaced, and an O ring replaced. The price was about $2,000 for all of that. Kevin gave me a great discount and the price came down to around $1,700. More than half that cost was just the muffler repair. Kevin threw in a car rental for the day the car would be in the shop, which was incredibly convenient and thoughtful of him. Overall impressions? The shop is well run, efficient, clean, and Kevin is genuine, kind, and thoughtful. I was grateful they were willing to work on the price and make sure that I had a car to drive to work the next day. I feel comfortable coming back to them for my future car needs (I have a Honda Odyssey) and will recommend them to my friends should they need car service. I hope this review was helpful. -Dom

Thank you for trusting Pacific Motor Service to care for your Subaru’s service and repair needs Dominick! It was a pleasure serving your family and I do hope to see you for your next service visit. Kevin Donohoe, Owner

- Pacific Grove
5

5

5

Bo is always helpful and I know that my car is in good hands. He explains clearly if there is additional work to be done and is always thinking of what would work best for me.

Marilyn, I thank you for your honest feedback. We also thank you for your trust and dedication to our shop. Service Manager,Beau Blackwell

- Monterey
3

5

We love love love you all. If there were a thousand stars I would pick that.

Thank you very much Mrs. Lunney. We appreciate those kind words. We wish you and Tom a Happy New Year. Service Manager,Beau Blackwell

- Monterey
5

5

Kevin was very comprehensive in his explanation of the problems with my Passat which I appreciated. The work on the car was completed within a day as promised, and the headlight covers were polished as a courtesy which I also appreciated!

Thank you Pat for taking a moment from your busy day to post a review. We work hard to educate our clients so the decisions they (you) make are based on solid information with predictable outcomes. Please stop by next week for a few minutes for the follow up inspection! Kevin Donohoe, Owner

- Pacific Grove
4.5

Towed in for repair of a faulty fuel pump about three hours before closing. They took my van in and repaired it in an hour and a half. I couldn't believe it. Prompt friendly service and I wish we had such a repair facility here in Half Moon Bay.

Thank you for your review Mr. Day. We are pleased to have been able to finish your vehicle and get you back on the road before we closed. Hope you have a wonderful weekend. Service Manager,Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.