I brought my 2002 Camry to Pacific Motor Service for a full service oil change, tire rotation, wheel alignment & replacement of a window lift assembly on the driver's side. The wrong window lift assembly was delivered by the auto parts company so my car would not be ready until the following day. Kevin Donohoe called me immediately to inform me of the delay and was kind enough to offer me a rental car if I needed one. I did and was provided with a car for that evening at no charge. The next day my car was ready and I was able to drop off the rental car at Pacific Motor Service and drive away in my car. My Camry drives great and the driver's window is safe to use again. Thank you Kevin for accommodating me and for a job well done.

Listened to what I needed, proposed a solution, called me to discuss costs prior to service... what more could I ask for.

I am grateful for the kind and honest service that Kevin and the rest of the staff gave me and my vehicle. They were thorough and showed true concern. I will definitely be returning for future service needs.

professional total quality service.

I am a recent transplant to the Monterey area and haven't had my car worked on seriously outside of oil changes . In November, my 2004 Subaru Outback began sounding like a Harley Davidson and became incredibly annoying and embarrassing to drive as a result. I asked my friends where I should take my car and they recommended this place. I took my car in for service and met with Kevin, who is one of the most genuine guys I have ever met. Kevin said they'd take a look at what was going on with the noise and my car in general. In the end, I needed a muffler replaced, oil changed, brake fluid topped off, brakes replaced, and an O ring replaced. The price was about $2,000 for all of that. Kevin gave me a great discount and the price came down to around $1,700. More than half that cost was just the muffler repair. Kevin threw in a car rental for the day the car would be in the shop, which was incredibly convenient and thoughtful of him. Overall impressions? The shop is well run, efficient, clean, and Kevin is genuine, kind, and thoughtful. I was grateful they were willing to work on the price and make sure that I had a car to drive to work the next day. I feel comfortable coming back to them for my future car needs (I have a Honda Odyssey) and will recommend them to my friends should they need car service. I hope this review was helpful. -Dom

Kevin was very comprehensive in his explanation of the problems with my Passat which I appreciated. The work on the car was completed within a day as promised, and the headlight covers were polished as a courtesy which I also appreciated!

Very helpful staff! Clean and professional shop. Just had a full service done, so we'll see how that goes. But otherwise, great customer service, and experience!

Prompt service. Asked all my questions. Courteous.

They gave me prompt and excellent service. They also gave me the use of a car while working on mine. I would not hesitate to use them again.

Once again Kevin and the crew did a great job on my PT Cruiser. I highly recommend them!