Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

professional total quality service.

It’s always a pleasure to visit with you Mr. Brill!! I look forward to your review of our Standards statement and I’m sure it will lead to a great debate within our organization. Safe travels and I’ll see you soon. Kevin Donohoe, Owner

- Pacific Grove
5

I am a recent transplant to the Monterey area and haven't had my car worked on seriously outside of oil changes . In November, my 2004 Subaru Outback began sounding like a Harley Davidson and became incredibly annoying and embarrassing to drive as a result. I asked my friends where I should take my car and they recommended this place. I took my car in for service and met with Kevin, who is one of the most genuine guys I have ever met. Kevin said they'd take a look at what was going on with the noise and my car in general. In the end, I needed a muffler replaced, oil changed, brake fluid topped off, brakes replaced, and an O ring replaced. The price was about $2,000 for all of that. Kevin gave me a great discount and the price came down to around $1,700. More than half that cost was just the muffler repair. Kevin threw in a car rental for the day the car would be in the shop, which was incredibly convenient and thoughtful of him. Overall impressions? The shop is well run, efficient, clean, and Kevin is genuine, kind, and thoughtful. I was grateful they were willing to work on the price and make sure that I had a car to drive to work the next day. I feel comfortable coming back to them for my future car needs (I have a Honda Odyssey) and will recommend them to my friends should they need car service. I hope this review was helpful. -Dom

Thank you for trusting Pacific Motor Service to care for your Subaru’s service and repair needs Dominick! It was a pleasure serving your family and I do hope to see you for your next service visit. Kevin Donohoe, Owner

- Pacific Grove
5

Kevin was very comprehensive in his explanation of the problems with my Passat which I appreciated. The work on the car was completed within a day as promised, and the headlight covers were polished as a courtesy which I also appreciated!

Thank you Pat for taking a moment from your busy day to post a review. We work hard to educate our clients so the decisions they (you) make are based on solid information with predictable outcomes. Please stop by next week for a few minutes for the follow up inspection! Kevin Donohoe, Owner

- Pacific Grove
5

Very helpful staff! Clean and professional shop. Just had a full service done, so we'll see how that goes. But otherwise, great customer service, and experience!

Thank you for the kind words and great review Darryl and for trusting Pacific Motor Service to care for your truck in a time of need. It was our pleasure serving you this week and we look forward to seeing you next service visit. Kevin Donohoe, Owner

- Pacific Grove
5

Prompt service. Asked all my questions. Courteous.

It was a pleasure to serve you this morning Ellen! When its time to buy tires, check out www.tirebuyers.com where you can buy direct from the manufacture and have the tires shipped to Pacific Motor Service. We will mount and balance the tires and align the car. Kevin Donohoe, Owner

- Pacific Grove
5

They gave me prompt and excellent service. They also gave me the use of a car while working on mine. I would not hesitate to use them again.

Thank you Frank for the positive review! I’m glad the lighting problems with the Prius were minor and we could get you back on the road ASAP. Safe travels to you and your family. Kevin Donohoe, Owner

- Pacific Grove
5

Once again Kevin and the crew did a great job on my PT Cruiser. I highly recommend them!

Thank you Bethann for the review and kind words. We appreciate your trust and confidence in our service….you are a valued client!! Looking forward to seeing you next service visit. Kevin Donohoe, Owner

- Pacific Grove
5

Always great!

Thanks Lou…always a pleasure to serve you! Please let me know when you are ready to install the brake parts on the race car. Kevin Donohoe, Owner

- Pacific Grove
5

I hadn't had my car checked out for a long time. Even though it has very low milage, the Toyota is a 2001 and it needed to be looked at. After the service I had, I would recomment this shop to anyone. Oh, by the way, the outside lamp over the night time sign-in area didn't go on, so it was kind of dark when I signed in and left my key. Just thought you'd want to know.

Thank you Diana for the kind review and for letting me know about the light sensor condition. Take good care of yourself and we look forward to seeing you next service visit. Kevin Donohoe, Owner

- Pacific Grove
4

Kevin and his crew were great. They diagnosed the problems and fixed them. Simple, no hassle and all help.

Thank you for taking time from your busy day to provide a positive review. We appreciate your trust and confidence in Pacific Motor Service and look forward to a long service relationship. Kevin Donohoe, Owner

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.