I needed to get my air conditioner fixed. I had called around at a number of auto repair places and none of them would really give me the time of day. I would ask how much it would cost to fix it they would tell me and then hang up. When I called Pacific Motor Service, Beau took the time to tell me how much it would cost, what they had to do to diagnose it, and how long it would take to fix it. I needed them to do a safety inspection and an oil change as well. They were able to get me in when I wanted to bring my car in without any problem. Beau called me back promptly to let me know what other potential issues there were with the car, but never pushed anything on me, which really was a breath of fresh air! They finished my car up in a timely manner and even threw in an economy detail. Can't get much better than that!

because our only vehicle was un-drivable, we were supplied with a free rental car, which really helped since I had to get to base and to an appointment.

It's never fun needing repairs on your car but the customer service at Pacific Motor Service was very good. Buck is very helpful and is willing to work with you on pricing.

good, quick, nice staff, loved being about to make an appointment online

Everyone at PMS is informative, helpful and reliable. We always feel as though we recieved the best service available.

We continue to be utterly impressed by every aspect of Pacific Motor Service. We began to take our cars for service there about 24 years ago and were pleased then. Since Kevin Donohoe became owner, he has continued to improve service with personal integrity, concern for the environment, care for each customer's individual needs, utmost courtesy and wise hiring choices. He and his employees take the time to listen to us, explain their service in layman's terms, describe options, phone us with details if they discover additional service needs while they're working on our car, make good on any repair that has not yet solved the problem, and make it clear that they are there to serve their customers. Living on a budget, we consider the dollars we have spent on automotive services at Pacific Motor Service to have been extremely well spent. At the risk of sounding fanatically enthusiastic about this business, we nonetheless claim that it should appear in national news media on a list of the "Ten Best Small Businesses in America."

We really appreciate the personal service and communication that is sometimes lacking in a large agency. We have confidence in the workmanship at Pacific Motors and will return as necessary.

Thank you so much for working on my vehicle and making the entire repair experience a stress free and friendly. May the entire team have a terrific day.

I live in the Bay area but brought my car back to Kevin and his team in MRY because they have earned my complete trust and satisfaction

I called with a problem, got it fixed that same day. Also, prompt shuttle service so I could be home while the work was being done.