Monterey and Pacific Grove Auto Repair

Monterey: (831) 375-9571
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 372-6575
1123 Forest Ave., Pacific Grove, CA 93950
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5

excellent on time courteous service

David,
Thank you for the kind words. It?s a pleasure to serve you and your family. Look forward to seeing you again.
-Kevin

- Monterey
4.5

I made the appointment by phone and recieved an email reminder later that day. They were ready for me when I arrived and provided the service I was scheduled for. Excellent shop!

Thank you for the high praise Chuck. You are a person of good character, impeccable integrity, committed family man and leader in the faith community. It?s an honor to serve your family and to call you friend.
-Kevin

- Monterey
5

I brought in my vehicle in for an estimate of repair. Unfortunately, I did not pay much attention to the labor estimate I signed and was a bit surprised to learn that it would cost me $268.40 for a 2hr inspection! They found some additional problems with the car: ~$3,000.00 for the repairs needed - not an option on my limited budget so I humbly drove away with a broken wiper switch and no repairs. I learned two things from this experience: 1) Pay attention, 2)Auto inspections are not free! It was an expensive oversight on my part. I vow to pay more attention to labor costs in the future. Nonetheless, thank you Pacific Motors for you exceptional customer service, clean facility, newsletter and the $10.00 discount.Gentle Blessings and Happy Holidays.

Thank you for your feedback. I spoke with Clinton about your situation and he may have a less expensive alternative. If you?re at all interested, please give him a call after the holidays and maybe he can help you with the switch problem without breaking the bank.

Best to you this holiday season
-Kevin

- Monterey
4

Thank you for the comprehensive attention to needs of my vehicle

Erik,
I?m so sorry; I forgot to put fuel in the Toyota. No excuses?I plain forgot. I posted a note to your families file for a complementary service next time one is due to make up for my mishap. I appreciate your trust in us Erik.
Blessings to you, Lori and the family,
-Kevin

- Monterey
5

It has always been the best

Hi Cynthia,
Thanks for the input. I added your email address to your file and made notes regarding the Lincoln. Please let me know about the next Lunney excursion, I love hearing about your travels. I live vicariously through your travels ?º I hope you and Tom enjoy the holiday season.
-Kevin

- Monterey
5

Very professional, time estimate for work was as stated. Could not ask for more!

Hi Harry,
Always nice to see you and I hope your lovely wife feels better soon. Please take good care of yourself too.
Best to you and your family,
-Kevin

- Monterey
5

I am always a very happy camper when I deal with your company. Keep up the good work. I wish everyone I dealt with was as competent as you folks.

4.5

Work was performed to customer satisfaction.

It was nice to meet you both and I?m glad to hear the BMW is working well. Look forward to your next visit. Happy holidays!
-Kevin

- Monterey
5

convenient, prompt and responsive. good diagnosis and repair

Thank you Dr. Evans for the nice review?.it?s our pleasure to serve!! Hope you and the family have a great holiday gathering this season. See you next year.
-Kevin

- Monterey
5

impressed with cleaniness and courteous service

Thank you Andy and Rita for the compliment, it was our pleasure to meet you and we look forward to your next visit. Happy holidays to you and your family!
Kevin Donohoe

- Monterey
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