Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4

Kevin has extraordinary and comprehensive customer skills. Clean establishment competent technicians. It is pricey.

Rosann, I hope you are happy with the lighting system operation now...you can see again at night! Happy holidays to you and your family. We appreciate your trust and look forward to seeing you next service visit.

- Pacific Grove
4

Kevin is very helpful and the Toyota drives much better after the needed repair. We still need to return for a check up of the computer and the sensor connection.

Thank you for the kind words Mica. It's a pleasure to serve you and your family. Enjoy your fmaily time during the holiday season!! -Kevin

- Pacific Grove
4

Well, all's well that ends well, sorta, but there were some unnecessary glitches in getting a new battery into my '98 Isuzuz Rodeo. What could have been routine turned into several mis-ordered batteries and plenty o' wasted time. In the end, it was rather pricey, too, with $ 40 bucks charged for labor alone just to change out my batteries and re-hook one up, taking maybe one minute as the cables are clean and new having had an alternator recently installed at PMS, so there really is no justification for a $ 40 change-out in my opinion . Near $ 200.00 battery bill was pretty disappointing overall, but appreciate the service and darren does a fine job

Robb, Thank you for the feedback. I have to agree with you in that glitches do waste time. We are a service shop and not a parts store and sometimes getting correct parts can be a headache. I do appreciate the patience you had. In looking at the estimate, It appears I cut the labor time in half from $40. We do our best to please all of our customers. Please feel free to give me a call if there is anything I can do. Darin 372-6575

- Pacific Grove
5

All three locations have done outstanding work for me on three autos, each with over 100k miles. Keep up the good work.

My crew and I Thank you for the positive feedback. Enjoy the holidays. Darin

- Pacific Grove
4

Great Work

Thank you for the review Marty. It is always nice to receive positive feedback. See you on the course. Darin

- Pacific Grove
5

Work done on schedule. Courtesy shuttle driver was very polite and courteous. Darin was also very helpful.

5

Always professional, courteous, and know what they are talking about.

5

We recently moved to the area and were mourning the loss of our previous auto service.Pacific Motor Service is our excellent replacement: we've used them 4 times for 3 different vehicles and been pleased with the service each time. The waiting area is clean and orderly--as are the service bays.I judge the quality of service by the care shown in the work areas: good care of the tools equates to good care of my car.

5

Fast, courteous service; they answer all my questions.

Thank you Carolyn for the positive feedback. One of our many goals is to educate the customer on what the vehicle needs, why it needs it and how were going to do it. If you ever have any questions, you know where to find us.

- Pacific Grove
4.5

Customer service was great. Explained everything that was being done to car.Good job all around.Thanks

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.