Testimonials - "Pacific Grove" Location - Page 42 - Pacific Motor Service Monterey

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Leon Garden

6/20/2021

Easy on-line appointment scheduling, on time reminders for the appointment. Clear check-in process with a review of work expected to be done and expected completion time. Promised phone call with report of additional work that is recommended now or later OR announcement that all work is completed and the car is ready to pick up. Always competent repairs and inspections by experienced mechanics -- they respect the love I have for my car.

Good morning Leon, Thank you for your comprehensive review. You have capsulized the aspects of our business we feel we do the best. Clear, communicative, competent and user friendly. We do our very best to meet each client where they are with the relationship they have with their vehicle. Some view it as a tool to get from point A to point B, some love their vehicle like a family member. Our company standards includes "respect". Thank you for noticing our efforts!

- Pacific Grove

Hilary Williams

6/18/2021

Excellent customer service, prompt, thorough explanation of issues/work performed. My go-to guys - thank you Kevin, Kyle and the rest of the crew!

Thank you for the excellent review Hilary! Kyle and Kevin do a magnificent job and I'm glad they made you feel taken care of! Good luck with the Ford Escape and let us know if there is anything more we can do.

- Pacific Grove

Hilary Williams

6/17/2021

PCM provides excellent automotive and customer service. Would not even consider going anywhere else!

Thanks for taking the time to leave a review Hilary! I'm glad we were able to get the Air conditioning fixed before it gets too hot!

- Pacific Grove

Pat Clarke

6/16/2021

As always, I was treated so well. Everything that needed to be done was explained well to me, and the work on the cars was completed just when it was promised.

Hi Pat, Thank you for trusting us with the service and maintenance of your Toyota Camry. You've been coming to us for well over a decade and we really appreciate you!

- Pacific Grove

Jon G

6/16/2021

Excellent and personal service as always. Wonderful business run by people who care.

Thank you for your review Jon. This time it was only a simple tire repair, but we'll always be here when you need us!

- Pacific Grove

Richard Utting

6/15/2021

A good oil change job performed well and on time.

Thank you for taking the time to leave a kind review. We spend a lot of time servicing BMW and other European makes. WE look forward to seeing you for your next scheduled service.

- Pacific Grove

Debra

6/15/2021

Always courteous kind and efficient service thank you.

Hi Debra, Thank you for bringing your Volkswagen GTI in for the tire repair. Please let us know if you need anything else!

- Pacific Grove

Don Livermore

6/15/2021

Excellent, reliable service. I always feel confident taking my cars there for service.

Good morning Don. Thank you for leaving your review. We appreciate you trusting us with your fleet. Recently we worked on your classic '97 Mustang. Hopefully the work we did met your expectations and we can keep the Mustang on the road for another 25 years!

- Pacific Grove

Howard Burnham

6/11/2021

Good friendly efficient service,

Thank you for leaving a review. We appreciate your choosing Pacific Motor Service in Pacific Grove! We specialize in European and love servicing Volkswagens! We'll see you next time!

- Pacific Grove

Leslie Vitiello

6/11/2021

Kevin and his team provide excellent service and go above and beyond to keep all our vehicles running smoothly. They are professional, friendly and very accommodating! I have logged thousands of miles on the road, with my children, and I trust Kevin to keep me safe on the road.

Hi Leslie, your words are very impactful! Our goal is to keep you informed and up to date on all your vehicles' needs so you can maintain them properly and avoid unnecessary and unexpected repairs. Thank you for trusting us with your Ford Explorer and Lovely Dodge Ram!

- Pacific Grove

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