Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

As usual, professional and prompt service.

5

Professional, courteous & kind with incredible attention to detail. This team has definitely secured me as a customer!

5

Great experience. The team kept me in the loop from diagnosis through repair. The work was done quickly and correctly. Highly recommended. Josh.

5

Kevin and Rory are knowledgeable and consummate professionals!

1

Charged me $352.00 for 2 hours labor. Too rich for return business from me.

Hello Julius, Our labor rate is not quite that expensive; however, we are definitely not the cheapest in town. We have the highest level of training in the area, boast a 3 year/36,000 mile warranty and are the only AAA approved company on the Monterey Peninsula. Hopefully our customer service met your expectations. If there something that isn't clear regarding your car's repair, maybe I can clear things up next time you are in the area.

- Pacific Grove
5

We appreciate the customer service we received. We are from out-of-town and had car trouble. AAA referred us here. Before the tow truck even left, the shop called to say they were expecting us and would call us with a diagnosis. They completed a full inspection and determined everything was good with our car. They sent a shuttle car to pick us up. They were very honest and friendly and didn’t try to sell us something we didn’t need. Thanks!

5

The guys here are GREAT! Attentive to detail, and kind-hearted real people. Responsible. Intelligent. Communicative.

5

Really pleased to find Pacific Motors as a new resident of PG. Rory and the technicians were professional, kind, and made sure all my questions were answered. Thanks for keeping our Subaru running smooth😊

5

Kevin and his staff are aways super friendly and helpful. Rory was polite and easy to talk to. They answer questions and don't ever make you feel like you don't know enough about your car. They even offer a courtesy drive down to my office, which I love. I came here because I got a great coupon for an oil change in the mail, but keep coming back because the customer service is great and they do quality work on my car. They seem trustworthy.

5

Kevin is always proactive in his communication and puts customer service first. Thank you to all the great service men and women who do reliable, careful work in such a timely manner.

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.