I was informed when the part for my car would arrive at the shop. I was given a reasonable ball park time the work would be finished. I was given the price in advance so I could let them know if that would work for me. When the part came in, it was not in the color that matched my car's color scheme, but there is no longer that part available due to the age of my car. I was given the option to proceed or not. I opted to continue and the work was done right away. I was able to pay be credit card over the phone. Due to my work situation, I was not able to pick up my car, so they brought it out to me. I appreciate the friendliness, courtesy and good work I receive at Pacific Motor Service.

The nicest and most competent place to get your car serviced. Love the care and honesty here! Just the best!!

Great communication with service manager, and quality work. I'm very pleased.

This was my first visit to Pacific Motor Service in Pacific Grove, the customer service was great and my overall experience was great. I will be taking my car here for any future service.

We have been customers of Pacific Motor Service for many years now. Kevin and his team are trustworthy & professional, and I wouldn't hesitate to bring my car in for either a basic oil change, or more extensive work.

Jim Hayes, the manager in Monterey, went above and beyond to make my recent BMW service and repair experience a good one. I was given options and we discussed them fully. I trust this shop and that is the most important part for me.

Nice to feel confident with their diagnosis.

Had my car serviced in Monterey.

Good services

I received prompt and excellent service for my Ford Explorer and you can be sure I will be a returning customer.