Monterey and Pacific Grove Auto Repair

4199 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

I am very happy with the quality of service. This is not the first time I have taken my BMW into Pacific Motors. Each time they explain exactly what is going on and why. They attempted to work with me on pricing for parts and the initial diagnosis did not break the bank. I am very pleased with the service and look forward to going back again...if only my BMW would run forever and never need service!

4.5

Good Service!!!

5

At Pacific Motor Service in Pacific Grove I can give 6 stars instead of five for the whole experience. This is my first time coming in here. It's over my expectation! PROFESSIONAL, pleasant, polite, knowledgeable, thorough, on time, HONEST and clean. For the peace of mind bring your car here, you'll get the answer either good or not so good straight forward. No pressure, no salesy. Kevin saved me from buying a potentially bad car. His job is to protecting me, he said! Thanks Kevin :).

Mary, thank you for placing your trust in Pacific Motor Service today and also for the kind words. It was a pleasure serving you today and I'm glad to hear you are continuing the search for a replacement car. Please give me or Stephanie a call when you find one and we will inspection to ensure you are buying a fantastic car. Also, take me up on my offer to speak with your son about becoming an automotive technician. Becoming a professional technician takes work and discipline....it sounds like your son has what it takes to succeed! It would be my privilege to speak with him in person. Looking forward to speaking with you again. Warm regards, Kevin Donohoe, Owner

- Pacific Grove
5

When Jim called to tell me that my car was ready, I immediately set out for the shop--and a good thing too. That's because when I got behind the wheel I noticed that the headlights had been left on after the vehicle had been brought back from the test drive. If I had dawdled in coming down to pick up my vehicle, by the time I got there the battery may very well have been run down and incapable of starting the car. However, I'm sure Jim would have had it charged up for me, but that would have taken some extra time.

5

Very friendly, not pushy. Good service and put down mat on floor so not to trash my car

Thank you Julie for trusting us to service your convertible, it was our pleasure to serve you! Please let me know if you find a used SUV and want an evaluation prior to purchase. Kevin Donohoe, Owner

- Pacific Grove
5

Top notch service. They got me in right away, the man at the service counter, who appeared to be the owner, was polite and professional, and the work was done in about the time estimated, for the amount estimated. I am happy to have such a well-run business in Pacific Grove. Thank you!

Thanks for the glowing review Scott, I hope you like the new wheels. Take good care of your new Hot rod!! Please let me know if we can serve you in the future. Kevin Donohoe, Owner

- Pacific Grove
5

Stephanie was nice to work with - i"m glad to see a woman at a service garage.

Thank you Debbie for recognizing Stephanie and her efforts to serve the community. Stephanie is a pleasure to work with and an asset to our small company. We do look forward to seeing you next service visit. Kevin Donohoe

- Pacific Grove
5

Pacific Motors was very professional and helpful. The facilities were very clean and well kept. The staff was extremely Friendly and hospitable. They were able to find the problem and work to repair our vehicle the same day. I would recommend them to any one.

5

Great customer service!

Thanks Jon for taking a moment from your busy day to post a review! Looking forward to seeing your family next service visit. Kevin Donohoe, Owner

- Pacific Grove
5

As always courteous and knowledgeable service. I do appreciate it very much. Thanks!

Thank you Kurt for posting a positive review! Please stop by with your new Volvo once you return from your trip. We value your trust! Kevin Donohoe, Owner

- Pacific Grove
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.