Monterey and Pacific Grove Auto Repair

Monterey: (831) 375-9571
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 372-6575
1123 Forest Ave., Pacific Grove, CA 93950
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5

We continue to be utterly impressed by every aspect of Pacific Motor Service. We began to take our cars for service there about 24 years ago and were pleased then. Since Kevin Donohoe became owner, he has continued to improve service with personal integrity, concern for the environment, care for each customer's individual needs, utmost courtesy and wise hiring choices. He and his employees take the time to listen to us, explain their service in layman's terms, describe options, phone us with details if they discover additional service needs while they're working on our car, make good on any repair that has not yet solved the problem, and make it clear that they are there to serve their customers. Living on a budget, we consider the dollars we have spent on automotive services at Pacific Motor Service to have been extremely well spent. At the risk of sounding fanatically enthusiastic about this business, we nonetheless claim that it should appear in national news media on a list of the "Ten Best Small Businesses in America."

Janet and Cleveland you are truly a blessing to have as customers.We appreciate your kind review.We look forward to extending our long,valued relationship with you and your vehicles. Service Manager, Beau Blackwell

- Monterey
5

We really appreciate the personal service and communication that is sometimes lacking in a large agency. We have confidence in the workmanship at Pacific Motors and will return as necessary.

Thanks for the kind review Gary & Jill.You two are such nice people and its our pleasure to be of service to you.We hope you have a great 4th of July weekend. Service Manager, Beau Blackwell

- Monterey
5

Thank you so much for working on my vehicle and making the entire repair experience a stress free and friendly. May the entire team have a terrific day.

Thank you Renee! Come see us if you need anything!
Brian and Team

- Pacific Grove
4

I live in the Bay area but brought my car back to Kevin and his team in MRY because they have earned my complete trust and satisfaction

It was nice seeing you again Jason.We hope all is well in the Bay area for you and thank you for coming back to Pacific Motor Service. Service Manager, Beau Blackwell

- Monterey
4.5

I called with a problem, got it fixed that same day. Also, prompt shuttle service so I could be home while the work was being done.

We here at Pacific Motor Service take pride in trying to offer the best and most convenient service for our customers.Were glad our shuttle and automotive work was helpful to you.Thank you for your review. Service Manager,Beau Blackwell

- Monterey
5

My truck "check engine" light was on and I had to move some horses ASAP. PMS took me in right away, diagnosed a tricky problem (evidently nothing wrong with the trucks systems?rats had eaten through some cabling) and fixed it that very day so that I could hit the road with confidence. Thank you, Pacific Motor Service

Thank you Mary and I will make sure Bob gets a copy of this too. We appreciate your trust and confidence and the nice complement too!
Look forward to your next visit
-Kevin Donohoe

- Pacific Grove
5

I walked in without an appointment and was given immediate service. All done and ready to drive off in less than an hour. Thank you

Thank you for your review and letting us service your car Carol. We are glad we were able to service your vehicle and get you on your way in a reasonable amount of time. Service Manager, Beau Blackwell

- Monterey
4.5

Job handled efficiently and ready when estimated.

Thank you for the kind review Mr. Craig. We are very happy to have built a long and trusting relationship with you. We hope you have a great year. Service Manager, Beau Blackwell

- Monterey
5

Excellent customer service, trustworthy, reliable, and dependable!

Ana, thank you for the great review. We look forward to your next visit and also hope you and your family have a wonderful summer.

- Pacific Grove
5

Thanks for the ride, back and forth to work, and getting me out the door very quickly when your office was full of people picking up their cars. One lady brought you in a box of cookies! I should have thought of it! You deserve them, thanks from me too!

Thank you Jeanette for your review.We appreciate you very much. Its our pleasure to give you the best and most convenient service possible We wish good health to you and your car. Service Manager, Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.