Thank you Adept. You are very good at what you do too!

Thank you Barrett, please let us know if there is anything else we can do for you.

Thank you for taking the time to leave us a review Jonathan. We really appreciate your kind words. Honesty and trustworthiness are definitely at the forefront of our communication process and the main focus for every recommendation we make. Thank you for sharing!

Sorry B Ramz, I don't have you as a client in our system. Can you please give us some context and information I can respond to? Thank you.

Well here you go young Elijah. It is not my job to counter with long, discrediting responses, it is my job to fill in the blanks with subjective facts that are typically not made available by those who choose to leave negative reviews. I am glad you car is working properly and I am glad we were able to take care of the failed part under our warranty. As for your interaction with Kyle, here at Pacific Motor Service we do our utmost to provide world class customer service and to treat all our guests with kindness and respect; however, my staff are not punching bags and your behavior was so bad, your mother sent you back to apologize. When you asked to speak to the owner, you demanded his cell number while he was test driving another client's vehicle. Kyle told you he would be back in a few minutes and you were welcome to speak to him then. You declined to wait. Kevin works in the front office in our Pacific Grove location and is almost ALWAYS available to chat. Our chain of command is seamless with our shop managers, in this case Kyle, having total responsibility and authority over of their operation( we call it decentralized command. We hire fantastic people and get out of their way). I am sorry you and Kyle were not able to get along, but customer service is a two way street. You cannot be demeaning and demanding and expect your counterpart to continue to prostrate himself in the face of your immaturity. Kyle is very good with clients and has hundreds of positive reviews, but none of us are perfect. Thank you for the opportunity to tell the rest of the story.

Hello Peggy, Kyle does a fantastic job of communicating with our guests and making sure you are comfortable throughout the process. I'm glad things went smoothly. Under time and under budget is always a great combination!!

Thank you for leaving us a kind review Deanna. We appreciate you choosing Pacific Motor Service while you lived in the area! Good luck with your next venture and maybe we'll see you down the road.

Thank you for your kind words Wes. You have hit on some of the points we spend a lot of time and energy trying to perfect. Expertise, competence, and communication are some of our fundamental values.

I'm glad we were able to help Steve. Thank you for taking the time to leave us a review!