Testimonials - Page 212 - Pacific Motor Service Monterey

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Mike Vitiello

11/16/2017

The staff is incredible and the service is top notch. These are people with integrity that genuinely care about their customers. They have worked on several different cars for us and the work is always great. The one time there was an issue, they stood behind their work, contacted the part manufacturer and made it right.

Thank you for your review Mike, We do our best to focus on bringing trustworthy, self-motivated, conscientious staff members onto the team. Of course, it is also key that they have outstanding technical skills as well. We sincerely care about our clientele and integrity is all part of the game. I am truly happy to hear that you find value in the same tings we do! Sincerely, Jim Hayes General Manager

- Pacific Grove

Ron Read

11/15/2017

Kyle/Jim A+

Thank you Ron. It'so was good to see you again.

- Monterey

Susan Charvonia

11/15/2017

Kevin is always so attentive and honest about what needs to be done and what can wait. I appreciate the treatment that I always receive whenever I take my car in for anything.

Thank you Susan. I appreciate your kind words. It is extremely important that we give you the big picture and help prioritize your car's needs. See you next time. Kevin Donohoe-CEO

- Pacific Grove

Joe Flores

11/15/2017

I was able to schedule and pick up my car on time as promised! Excellent customer service all around.

Kris Orliss

11/14/2017

4.5

Competent, friendly, on time.

Thanks for coming in Kris. It's always a pleasure.

- Monterey

Jean Reynolds

11/11/2017

Pacific Motor Service in Pacific Grove is one of the more customer-oriented auto repair shops i have ever taken my car to. Service Manager Kevin works to ensure the customer is satisfied with the work completed. Should an issue arise after the work is done, take the vehicle back and explain to Kevin what the problem is and he does his best to satisfy the customer. Thats something most repair shops no longer worry about, but Kevin does. You can be confident your car will be repaired conscientiously and correctly when you take it to Pacific Motor Service in Pacific Grove.

Thank you Jean, There is not a whole lot I can add to your lovely review. We take customer service very seriously and stand by our 3 year 36,000 mile warranty. We are as (or maybe more) interested in taking care of you than we are about the car. The work has to be done properly and completely, but it is more important that you are satisfied with the way you are treated. We value your trust! Kevin Donnohoe Owner/CEO

- Pacific Grove

Cheryl Gillette

11/7/2017

We are so glad to have found Pacific Motor Service on Franklin n Monterey. There service is always excellent and timely and they kep our Jeep Patriot in great running condition.

I am glad you found us too! You do a nice job maintaining the Patriot and you can expect years of safe reliable service moving forward! -Jim Hayes, General Manager

- Monterey

Bob Goodwin

11/7/2017

As always, Pacific Motor Service goes above and beyond expectations. Customer service is outstanding and Kevin and his team go to great lengths to be sure you understand the work that is being done and why it needs to be done.

Thanks Bob! It is our goal to confound your expectations and continue to educate you along the way. It is vital to us to that you understand the process. Full disclosure is our standard! -Kevin Donohoe, Owner

- Pacific Grove

Gordon Jackson

11/4/2017

4.5

Conscientious, thorough, outstanding service!

That is exactly the culture we are trying to foster Gordon. Thank you! -Jim Hayes, General Manager

- Pacific Grove

D.L. Johnson

11/4/2017

Kevin was great at diagnosis of my cars real issues. He made me feel I was special.

Thank you for your review. It is our goal to make everyone who comes to us feel like they are the most important client of the day. I am glad Kevin was able to service you the way you expect! Jim Hayes-General Manager

- Pacific Grove

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