Testimonials - Page 213 - Pacific Motor Service Monterey

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Sandy Stillinger

11/3/2017

Extremely professional, would recommend to anyone without hesitation.

Thank you for the compliment. We are really trying to impress you with our service to the extent that you become a passionate client willing to share the good news with your friends. Our mission is to serve by promoting unparalleled standards of excellence. Jim Hayes-General Manager

- Pacific Grove

Shaka Camara

11/2/2017

4.5

The customer service is great, whether it’s Jim or Kyle. I also appreciate the honesty and integrity. The parts I ordered already came with supporting parts and they reduced the invoice. There’s no way I could’ve known that. That’s integrity.

Sarah Vasey

11/2/2017

Jim and Kyle Always treat me like a valued customer even while they work with me and my tight budget. I know the work is done right. Thanks you guys!

It is ALWAYS a pleasure seeing you and Greg! We always do our very best to keep your vehicle safe and reliable at the best price possible! Jim Hayes-General Manager

- Monterey

Ben Moulton

11/2/2017

I've been a customer at both locations since 2013. Every visit has been easy, each interaction has been helpful and professional. The service here puts a check mark in every box and then goes one step further. For example, one of the mechanics volunteered a specific vehicle part from his own collection of Jeep parts for my Cherokee instead of having me wait for a shipment. These are the reasons for why I keep coming back.

Ben, Thank for for being a loyal client for so long. We really appreciate you too.You exemplify all of the characteristics of a quality individual! Jim Hayes-General Manager

- Monterey

Phyllis Edwards

11/2/2017

Great service, as always.

Thank you Phyllis. Our pleasure!

- Pacific Grove

Anthony Davi

11/2/2017

Great service. Thanks

Thanks for coming in Anthony

- Pacific Grove

Linda Stratz

10/29/2017

It's a pleasure to give Pacific Motor Service a 5 star review. This was my first time having my Lexus serviced here & I walked away satisfied and happy, at a fair price. I will be using them for all of the service needs for both of my cars............ and I recommend you do the same!

Hello Linda, Thank you for your review. It was a pleasure meeting you. We are always glad to get feedback, particularly when we have done everything right. We look forward to seeing you next time your cars need servicing. Jim Hayes-General Manager

- Monterey

Grant Adams

10/27/2017

They fix my issue on my check Engine light. The owner was very helpful and patient and explained the repair with my car. And what I needed to do to get my car smog finished.Definitely recommend.

I am glad the smog check was successful Grant! The staff at Pacific Motor Service is here to serve and I am glad we could help. Kevin Donohoe-Owner

- Pacific Grove

Kane Wells

10/25/2017

Kevin & Miles did a great job diagnosing and fully explaining the issues after my 06 Dodge Charger went into limp mode and I feared the worst. There were no unpleasant surprises, in fact I was pleasantly surprised on more than one occasion by Kevin’s communication, speed of service, and assistance arranging interest free financing. Miles went the extra mile too by getting everything sorted in a timely manner - and unbeknownst to me until I drove away - fixing my gammy emergency brake release (I hadn’t mentioned that issue to Kevin and wasn’t charged for the time it took) . It’s the little things that make all the difference so if you appreciate attention to detail you can’t go wrong with Kevin & Miles of Pacific Motor Service!

Hello Kane, Thank you for the outstanding review! We believe we can be the best in the world at communicating and taking the mystery our of automotive repair. The successful completion of service is a given and is only permission to play. The communication and educating process is where the rubber meets the road. It is important to us that we make you feel completely at ease when you car causes stress! Thank you for noticing our efforts! Miles and I will be here next time you need us! Kevin Donohoe-Owner

- Pacific Grove

Larry Soares

10/25/2017

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Thanks for the review Larry. See you next time.

- Monterey

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