Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

5

5

The maintenance was performed well and everything was explained thoroughly. The itemized receipt was informative also.

Doug, thank you for taking time to fill out the review and offer feedback. We value all feedback in an effort to improve our clients experience. Looking forward to seeing you next service visit! Kevin Donohoe, Owner

- Pacific Grove
5

Best auto repair experience ever! My Mini Cooper Clubman is smiling. Beau and his team were professional, helpful and honest. From the start, they explained what may be needed, called to discuss, and presented the things that should be and must be done - but all in a partnership manner. Not a pushy "your car is going to die tomorrow" way. After understanding what it needed in some key Mini areas (water pump and oil gaskets) we discussed me reviewing with my dealer as they may be under warranty. I called and after some review most of the items were. It however was extra time and effort that Beau took to call the warranty company - over an hour I understand - and he did it with patience and a good feeling of helping me, not losing revenue. The savings were substantial and I appreciate the effort that he put into this as though they may have lost some margin in completing this via the warranty, he and his team gained me as a customer!! On top of this, they also were kind enough to pick me up and drop me off a few times at my place of business - and that was very helpful as well. The car was done in a day and I did not have to go through the challenge of a rental car - another great thing! My car has been driving well and I know my next service and oil change wil be at Pacific Motor Service. Thanks!

Wow, Thank you very much for those kind words Mr. Fischer. It's my pleasure to go above and beyond to make sure you are satisfied with our service. We appreciate you giving us the opportunity to earn your trust. Service Manager,Beau Blackwell

- Monterey
5

I can always count on excellent care at Pacific Motor Service. The staff is friendly and I leave well-informed about my vehicle's maintenance needs.

Sally, I appreciate your friendhsip, encouragement and support. Good luck at the competition ths weekend!! Kevin Donohoe, Owner

- Pacific Grove
5

Took my 2001 Honda Accord in to have my "check engine" light diagnosed as I needed to pass my smog test to get it re-registered. Kevin provided me a quote to repair it after his team discovered my idle air valve was faulty which was causing the trouble code. They replaced the faulty part which cleared the "check engine" light and I took it down to the Pacific Motors Smog test station (which also happened to be the lowest price in town) and it passed with no problem! Very pleased with the service they provided and for fixing my car for the amount quoted without any additional charges. They even showed me the faulty part that was replaced and offered me free shuttle service to and from my home while the car was being repaired. These guys are honest and professional and I highly recommend them for all your auto repairs...

Glad to now all is well with the Honda!! And thank you for the glowing review and kind words Tom. Please let us know when you are ready for front brake service and I will schedule you in. Kevin Donohoe, Owner

- Pacific Grove
5

5

Absolutely wonderful service! Very personable and explained the details of my car repair. Would definitely go back!

Thank you for the kinds words of encouragement and support. We place a high value on client service experience and trust. Looking forward to seeing you next service visit. Kevin Donohoe, Oner

- Pacific Grove
5

I was able to make an appointment exactly when I needed to and got my car back the next day even with a long list of work to be accomplished. Quick turn around, quality work, and friendly service. I'll definitely come back and will refer my friends.

5

Its always a pleasure seeing you David and I appreciate your direct approach and confidence in our shop. Looking forward to seeing you next service visit. Kevin Donohoe, Owner

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.