Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4.5

AS my car comes into advanced middle age,the challenge becomes knowing when to retire it. Knowing that I needed front and rear brake jobs and new tires and a couple leaks, I thought perhaps the time had arrived. I decided to have the boys check out the other major systems to see if they could determine any upcoming needs in the next two years or 25,000 miles. When the report came back clean I got the repairs done. I so appreciate how they gave me the information and the time to decide what was right for me. Thanks guys.

Thank you Mr. Baer. Thats simply my job is to present you with the info and for you to mske a decision with no pressure. Were glad we were able to help you. Service Manager,Beau Blackwell

- Monterey
4.5

Very efficient and pertinent. They found my tire problem right away and fixed it to save me from a flat!

Thank you for your patronage. Paying attention to the details are what make us successful and you moving in the right diretion.

- Pacific Grove
5

The best.... I leave my car sick and it comes out feeling good. Thanks guys.

Thank you for the review Francesa for the review. Were glad to be able to have you as a customer of Pacific Motor Service. We hope your having a good summer. Service Manager,Beau Blackwell

- Monterey
4.5

When Pacific Motor Service took over from the previous Forest Hill Auto, I had some concerns over a possble "dropoff" in service level. Not to worry. The service is as good, the friendly atmosphere continues, and honesty is still imprtant here. With that in mind, why would you take a car anywhere else?

Hello Jim, I really appreciate your feedback and vote of confidence. Without a high degree of customer service and total honesty, the poeple part of the business fails. It is the poeple that we need to please!

- Pacific Grove
5

Besides having the best customer service, they always stand behind their work. Remember...you get what you pay for!! You go cheap, you get cheap.

Love this review. I couldn't have said it any better myself. Yes we have the longest warranty in the Monterey County at 3 years, 36,000 miles. Dealerships warranty is 1yr,12,000 miles and most local shops are 6 months, 6,000miles. -Service ManagerBeau B.

- Monterey
5

Beau is always fun to talk to and makes sure we feel at home. Service is top notch. Communication is timely and complete.We are very happy with the the service there - they take good care of our Avalon.

Im glad you are happy with our service. I enjoy speaking with you and it's always a pleasure to help you service your car.Thank you for your honest review too. Until next time. Service Manager, Beau Blackwell

- Monterey
5

I FEEL COMPLETELY SATISFIED WITH THIS WONDERFUL COMPANY. AND I'M A VERY DEMANDING CUSTOMER! EVERY EXPERIENCE I'VE HAD WITH THIS COMPANY HAS BEEN EXCELLENT! THEY GO BEYOND THE CALL OF DUTY EVERY TIME I HAVE MY CAR IN FOR SERVICE. THEY ARE SIMPLY THE BEST ANYWHERE! THANK YOU FOR ALL YOUR GREAT HELP AND KINDNESS WITH MY 1999 JEEP GRAND CHEROKEE!! CAROLE JOHNSON

Thank you sooooooo much for your review Carole. Wow. It feels good to know that our customers appreciate the above and beyond service we give them. We look forward to seeing you again. Hope all is well. Service Manager,Beau Blackwell

- Monterey
5

I am very impressed with the customer service and workmanship provided. I've found my family car mechanics! It can be hard, as everyone knows, to find a place where one can feel secure in the abilities of the work as well as honesty and integrity. Pacific Motor Service has it all. I was actually introduced to people who worked on my cars! When does that happen!? This time Jim was my service consultant and he was great. Brandon provided transportation home after I dropped off the car. These folks are happy people. It is a pleasure to bring my cars in. Thank you! Kevin and his wife do a newsletter that is fun, upbeat, and positive. This is very unusual for a shop. It fosters community. Great idea guys!

As one of our regular guests, I am glad that you still feel compelled to give us a review! Thanks you for the possitive feedback and encouragement. I will do my best to continue to exceed your expectation!

- Pacific Grove
5

You guys are awesome. I really appreciate the honest assessment of what my car needs and the free wash/detailing is a really nice touch! Thanks again.

You very welcome. Were glad you are satisfied with our service and look forward to seeing you again. Service Manager,Beau Blackwell

- Monterey
5

I was happy to find that Pacific Motors could sell me a new set of tires, because I feel I'm in safe hands there. The tires seem to be of high quality, and the service was cheerful and considerate--as always.

Thanks for the kind words Frances. Yes we are a one stop shop. We do everything but body work. Tires, Oil, Transmissions, Engines, Fluid flushes and everything in between. Service Manager,Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.