It is so refreshing to find such excellent customer service, reliability and performance on every level.

Good personal care from a facility close by.

Everything was great and I have already made multiple recommendations. It makes me feel relieved just knowing that Pacific Motor Services is there. I feel like I can call whenever and be taken care of in an honest, straightforward way. As a female I think I'm automatically set up to be taken advantage of and that is not at all the impression I got from my experience there. I trust that any advice they give me, is an honest opinion with my best interest in mind. I also really appreciated their willingness to work with me and most importantly, my warranty. Once other shops in the area learned that they potentially had to deal with that, they all of a sudden "had to call me back" or they were "really busy at the moment and could I call back tomorrow?"And one last thing and this is no joke- prior to visiting Pacific Motor Services, I had a full, $140 "safety" inspection done by another, local auto body shop who will remain nameless. Susi Auto- ooops, I told! The results of their inspection indicated that among many other bulls**t things, I needed all new front brakes (not cheap). This was determined because the "brake fluid contained a high moisture content and a low boiling poing (point maybe???)" WTF does this mean? Because of this moisture content descrepancy and bad boiling business, they also declared my situation to be "a safety hazard." Thank goodness I didn't have the work done there because Pacific Motor set me straight and provided a REAL, HONEST inspection!!!! TY

Excellent auto repair business!

Once again, Pacific Motor Service went the extra mile for us. On a Friday, our son headed down the rural coast south of Carmel and called me to say that our minivan's "Check Engine" light had come on and the coolant looked a little low. I told him to call Pacific Motors and ask their advice, especially since we needed the minivan to carry gear for a long trip the next day. Service manager Beau told him to bring the car in right away but to check the fluid level every few miles. My son arrived at the shop only 20 minutes before closing time, but Beau had the problem diagnosed, staying late to be sure we'd be okay for the trip the next day. I took the car in several days later for replacement of the defective sensor. We were not turned away that Friday, so we did not need to seek another mechanic willing to stay late for us. Thank you, Pacific Motor Service team!

This is my second visit to Pacific Motor Service, once earlier this year for service, and now for the smog test. The customer handling is the best that I have ever scene. Keep up the great work. - TS

very accommodating-speedy service

I called the afternoon before and asked if you could do a 30,000-mile service the next morning. The answer was "yes," and it would take about 2 hours. I brought it in at 9:00 and was called at 11:30 to say that it was ready. That is good service, especially on such short notice.

As always, the whole experience at Pacific Motors was quick, easy, pleasant, on my schedule, all questions and issues addressed..... just a great team to work with. They really do feel like old friends. Really appreciated the rides you provided for me both back to my home, then back to the shop so I didn't have to sit around and wait. :-)

I thought that Beau did a great job in diagnosing why the service engine soon light was coming on, when I had just been in to do some basic maintainance anyways.