Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

From the momement I called the staff was friendly, courteous and knowledgeable. I really appreciated the extra time that was taken to explain in detail the problems with my car. I would recommend Pacific Motor Service to my friends and family.

thank you for the great review Carrie !! Look forward to your next visit. Kevin Donohoe

- Pacific Grove
5

I've been going to Pacific Motor Service for years now and would never consider going anywhere else. Kevin has been more than helpful on several occasions including when I, as a single female, needed to sell a car. He offered to help and I gratefully accepted. When the car sold, he would not take any sort of a commission from me. The last time I was there, I worked with someone I had not met before, Beau, and again, everything was easy. They had me in and out in no time. I recommend Pacific Motor Service to all my friends and will continue to do so.

Thank you so much for your review and the recommendations Lisa.It was my pleasure to meet you and make your trip to Pacific Motor Service as easy as possible.I look forward to seeing you again in the future.
Service Manager,Beau Blackwell

- Monterey
4.5

I have had my cars serviced at this location for years when it was Forest Hill Auto Service. Itchanged hands last year, renamed Pacific Motor Service, and has maintained the excellent and honset work that I have come to expect of them. I couldn't be happier with the excellent service.

Thank you Eric for the kind words and nice review. And thank you for trusting the ?new kid on the block? with you BMW. We look forward to your next service visit !!
Kevin Donohoe, Owner

- Pacific Grove
5

Prompt, friendly, and competent service.

My pleasure Wendy and welcome back to the US !! Look forward to your next visit. Kevin Donohoe, owner

- Pacific Grove
4

Not only did they change my oil & replace spark plugs, but my car was spotless & clean, inside & out! What a pleasant surprise! Courteous & professional, as always. Warmly,Anne & Yann Parker-Lusseau

Thank you Anne and Yann for the kind review. Its our pleasure to be of service to you and your vehicles.We hope you have a nice and relaxing trip.We will see you at your amazing bakery soon. Service Manager,Beau Blackwell

- Monterey
5

I needed to get my air conditioner fixed. I had called around at a number of auto repair places and none of them would really give me the time of day. I would ask how much it would cost to fix it they would tell me and then hang up. When I called Pacific Motor Service, Beau took the time to tell me how much it would cost, what they had to do to diagnose it, and how long it would take to fix it. I needed them to do a safety inspection and an oil change as well. They were able to get me in when I wanted to bring my car in without any problem. Beau called me back promptly to let me know what other potential issues there were with the car, but never pushed anything on me, which really was a breath of fresh air! They finished my car up in a timely manner and even threw in an economy detail. Can't get much better than that!

Hello Anna.Thanks for the review.Its very important to give our customers the time they deserve and to provide them with an expert opinion on the services there vehicle needs.We look forward to seeing you in the future. Service Manager,Beau Blackwell

- Monterey
5

because our only vehicle was un-drivable, we were supplied with a free rental car, which really helped since I had to get to base and to an appointment.

Thanks Johnathan for your kind review. We are glad we were able to help you with a rental car and make your life much easier while we looked at your car.We look forward to building on our relationship in the future. Service Manager,Beau Blackwell

- Monterey
4.5

It's never fun needing repairs on your car but the customer service at Pacific Motor Service was very good. Buck is very helpful and is willing to work with you on pricing.

Thanks for the review and for letting us service your vehicle. Repairs are never fun and thats why we stress vehicle maintenance.Maintaining your car will save you a ton of money in the long run.Service Manager,Beau Blackwel

- Monterey
5

good, quick, nice staff, loved being about to make an appointment online

We take pride in providing good service and getting people there cars back in a timely fashion.We also try to make everything as convenient as possible.From our shuttle service to online appointments and everything in between. Service Manager,Beau B.

- Monterey
5

Everyone at PMS is informative, helpful and reliable. We always feel as though we recieved the best service available.

Thank you both for the kind review! look forward to seeing you in 5000 miles. Kevin and crew

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.