I have never had such attention paid to my cars. So many independent shops avoid BMWs and Audis because of special tool and test equipment requirements. Pacific Motors spends their money on being well equipped and spend their time keeping track of the maintenance that I don't pay attention to. I have been elsewhere and I find their prices to be at the lower end but their door to door service at the highest end----6 stars!!!!

The front desk staff are incredibly helpful - they explain everything to me so I understand what’s wrong with my car and why things are necessary and are extremely understanding of my schedule and providing a shuttle to/from work when necessary. Extremely professional. Would highly recommend!

Having received a significant discount coupon for an oil change/tire rotation, etc. in the mail, I decided to try Pacific Motor Service. I was immediately impressed when calling for an appointment. The facility was clean, Kyle was very personable and efficient behind the counter. Service was completed in a timely matter. Pacific Motor also gives discounts for AAA members and seniors!

OUTSTANDING!

Great job as always

5-star: prompt, courteous, professional service. Great communication.

Jim and Kyle are very helpful and professional. I always recommend them to my friends and emphasize the 3 year warranty on their work. You won't be disappointed with their service. Prices are good for the service and peace of mind.

Quick repair to a stuborn problem. Pacific Motors investigated based on my concerns and discovered the cause - repaired - and informed me of what had occurred. Fast work, congenial personnel, and informative.

These guys were 100% amazing. We experienced a problem with a recently replaced piece of suspension (by our mechanic in Los Angeles). We were on holiday in Big Sur and needed to have a same-day diagnosis and repair before we could drive back to Los Angeles. They fit us in to an already busy schedule, checked our car, gave us advice on where to find a great local breakfast, determined the problem, ordered the part, coordinated with our mechanic, and worked out the warranty due to the defective part. The shop was immaculate. The service was unparalleled.

The team at Pacific Motors in Monterey is fantastic! Jim and Kyle are friendly, helpful, and do a fantastic job communicating. During our first visit they did a thorough check of our older vehicle (150K miles). They assessed the condition and provided a detailed list of immediate needs, and also what we could expect to keep it in good shape. We just brought it in for a second visit and they quickly took care of the issue. I highly recommend the Pacific Motors team. We have trust in them to get us back on the road in a safe vehicle.