Jim and Kyle have my complete trust. I have a Winebego RV which is a German made Dodge Sprinter, so parts are difficult to get. My exhaust manifold went bad, between Portland and LA so I called Jim and he got me right in and resolved a major issues, resulting in some fabrication, drilling and tapping corroded manafold bolts and my rig runs better than ever and I made it to LA this past weekend to compete in a disc golf tournament. I highly recommend Pacific Motor Service to anyone traveling through Monterey, and to anyone who owns a German or other foreign automobile. After seeing what they did for me, I'm confident they can repair most anything. What I appreciate most is that their communication along the way, was truthful, accurate and they certainly earned my trust.

Always helpful and accommodating

Pacific Motors continues to offer outstanding service and has created a level of trust that I truly value.

Very satisfied

I'm very happy with the service here. People are friendly, can fit my car into their schedule quickly when I have a problem with my car, and are very accurate in their diagnosis of problems and do a great job in the fix! and fair pricing!

I recommend this shop to anyone who's looking for a reputable repair facility!! Outstanding customer service and repairs, not to mention their shuttle which is a huge bonus!!

Vehicle was serviced promptly and properly... a couple of other issues that were not scheduled were addressed as well, all in the same day....

Everyone was so kind and helpful. Great doing business with them.

I've been taking my car - 2006 BMW Z4 - to Pacific Motors for a couple of years now. Today was my latest visit. Yesterday afternoon my car didn't start. Sounded like a dead battery. That evening I called AAA & the tow truck operator jump started my car and advised that I get a new battery today. I called at about 9AM and they told me to bring the car in ASAP. I got there about 10 and they said they'd have it ready by 2. It needed an oil change so I had them do that, also. They called me just before noon to tell me that they'd found something leaking around the oil filter. They said it was a common problem for this car (or BMW's in general?) as they got older. I told them to go ahead and replace the part and they told me that the car wouldn't be ready till about 5. I had to wait a few minutes after I got there for them to finish up. Kyle took care of me at the front desk in the morning and Jim finished up in the afternoon. Both of them are very professional - calm, happy to give you as much explanation as you want and Jim showed me the old part. I don't know much about car engines but it was obvious that oil was leaking out of the part. I think I received excellent service. They got me in that day - and they had a full schedule - and then stayed late to finish up. They found a leak early on in the problem saving me from having oil stains on my driveway. They're not cheap but, then, quality service, in any field, never is. And they are still a lot less expensive than having repairs done at the dealership.

Efficient, thorough service performed in a timely manner.