Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4

Very friendly and courteous.

thank you cant wait to see again justin

- Monterey
5

Very quick and efficient service ! Also enjoyed the coffee the feeling of hospitality and my chat with Justin, the manager! All in all a wonderful break from my busy work day!

thank you cant wait to see again justin

- Monterey
5

this garage rocks, in every way. from the front desk, beau, with great people skills, good intelligent intake information and output in language one can understand, timely estimates, follow up calls, and actually offering an immediate drive about, with the mechanic, also intelligent, good listener, to a description of a noise, who then described what the sound 'could' be, and offered his own bad experiences with other garages that didn't work for him. then, the notice of a shiny clean garage floor didn't hurt, the paperwork was totally detailed and warranties were plainly listed, and my car was washed and tires shined up, plus within 5 minutes of my arrival, a suggestion was made that i drive my second car and two folks would shuttle over my repaired car and have a back up to drive him around so i would not waste my time. incredible ! thanks for restoring faith in automotive service !!!!

Your welcome Gail. We are glad you found us. We try to raise the bar for what an automotive shop should be like. We appreciate your kind review and look forward to seeing you next time. Service Manager, Beau Blackwell

- Monterey
5

Courteous, prompt service.

Thank you for your feedback Mr. Luiz. We appreciate your business and trust in Pacific Motor Service. Service Manager,Beau Blackwell

- Monterey
5

great service with a smile! they even delivered our car to our place of work! thank you!

Thank you for your review Anne and Yann. We appreciate your service and love your pastrie shop as well. Best in town! =) Service Manager,Beau Blackwell

- Monterey
5

Great fast service

thank you cant wait to see again justin

- Monterey
4

The truck service was very quick and efficient ... good for another several thousand miles!

Thank you for your honest review Julianne. We appreciate your feedback and dedication to our shop. Service Manager,Beau Blackwell

- Monterey
2

I was in there a few months ago I got about over $3,000 worth of work done on my car. Kevin was very helpful and I was very pleased with my service. The check engine was something that was supposed to be fixed, but it came back on so I took the car back in. He had someone check it out and we made an appointment for the following day for it to get fixed. Due to my schedule I had to cancel the appointment and didn't have time to come in until last week. I ended up being charged for the mechanic to "look into the problem" and see what needed to be fixed. It was my understanding this had already been done. Beau said "there aren't any notes so I don't know what they did". I was not happy with my second visit because 1) I don't feel I should get charged $90 for something that was already looked into and supposed to be fixed by you guys. 2) The service with Beau was no where near the service with Kevin. I felt I was taken advantage of and charged unfairly. First visit gets 5 stars. Second visit only gets a star because the problem was fixed.

Brianne, thank you for providing feedback on your service visit. I've spoken with Beau and looked into the concern/ correction to the evaporative emission control system (2nd visit). The assembly that failed and turned on the check engine light is designed to rout fuel vapors to and from a charcoal canister. These vapors cause “smog” if allowed to vent to atmosphere. Additionally, the valve that failed on your car would not cause any operational problems (making the car difficult to drive or feel unstable). The purge valve repair is truly an emission system related repair; necessary corrections to keep the air we breathe clean. Please call me at 831-717-2912 if you have any questions. Kevin Donohoe, Ownert). T

- Monterey
4

Service was very good.

Thank you for your review. We are happy that you were pleased with our service. We look forward to seeing you down the road. Service Manager, Beau Blackwell

- Monterey
4

Good service and feedback. I liked the offer of telephonic help by service. Keep it up.

Thank you for your feedback and kind words. We appreciate your trust. Service Manager,Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.