Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Kevin & Miles did a great job diagnosing and fully explaining the issues after my 06 Dodge Charger went into limp mode and I feared the worst. There were no unpleasant surprises, in fact I was pleasantly surprised on more than one occasion by Kevin’s communication, speed of service, and assistance arranging interest free financing. Miles went the extra mile too by getting everything sorted in a timely manner - and unbeknownst to me until I drove away - fixing my gammy emergency brake release (I hadn’t mentioned that issue to Kevin and wasn’t charged for the time it took) . It’s the little things that make all the difference so if you appreciate attention to detail you can’t go wrong with Kevin & Miles of Pacific Motor Service!

Hello Kane, Thank you for the outstanding review! We believe we can be the best in the world at communicating and taking the mystery our of automotive repair. The successful completion of service is a given and is only permission to play. The communication and educating process is where the rubber meets the road. It is important to us that we make you feel completely at ease when you car causes stress! Thank you for noticing our efforts! Miles and I will be here next time you need us! Kevin Donohoe-Owner

- Pacific Grove
5

Pacific Motors provides trustworthy and excellent service. I can count on them to take needed care of my 1997 car and keep it in safe and running condition.

Hello Sharon, It's always good to see you! We will definitely do our best to keep your Accord on the road for as long as you need it. Kevin Donohoe-Owner

- Pacific Grove
5

you guys are terrific!!! I feel very cared for as you pick me up and drop me off. I trust the service you say I need. And Kevin does a great job of explaining the needed repairs.b

Good morning Georgia, Thank you for the nice words. It is important for us that you feel we are servicing your needs as well as those of your car. Thank you for your trust!. Kevin Donohoe-Owner

- Pacific Grove
5

Kevin and the team at Pacific Motor Service has always done an excellent job keeping my '96 Mustang in tip top shape. They popped in a new starter, swapped out the shocks and struts, and serviced it all in less than a day. Now my Mustang runs like she is 22 years younger again. You can't get better service than that! David Lazarony

5

Great service! Kevin always returns my calls and is friendly and competent.

5

Friendly and efficient service. Have started doing all my auto service ar Pacific!

Thank you for your review Steve. I am glad Kevin and the Pacific Grove staff are able to meet all of your needs. Jim Hayes- General Manager

- Pacific Grove
5

AAA membership warranty was VERY valuable. They really stand behind their work, and they make extra effort when needed. They replaced a coolant-related part, and it later developed a leak. They did all the necessary follow-up work under the AAA warranty at no cost to me. Even when various other warranty-related parts failed and I had to return several times, they provided me a rental car at no cost to me.

Hello David, I am glad we were able to resolve the issue! Unfortunately we are all human and problems arise from defective parts and sometimes even we can make mistakes. That is precisely why we offer our extensive 3 year/36,000 mile warranty. It keeps us focused on great product and fantastic execution. It is hard to put a price on the piece of mind our warranty provides. Thank you for the feedback! Jim Hayes-General Manager

- Pacific Grove
5

I found Pacific Motors to be timely, friendly, and efficient. I have had my CR-V in twice for repairs, and have been satisfied with their service and feel confident that they have taken good care of my car. Would recommend them to friends and family.

5

So glad I learned about this place and very satisfied with the service.

We are glad to have you aboard Judy. Welcome to the Pacific Motor Service family!

- Pacific Grove
5

completely trustworthy!

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.