I broke down on HWY 1 many miles from home and late at night. My car ended up at Pacific Motors since that was the closest AAA associated shop. My experience with PM was excellent. Kyle at the front desk was proactively communicative when the shop opened at 8am. Later, he delivered the bad news about my van in a professional and helpful way. I felt the team went above and beyond to diagnose a difficult and potentially dangerous electrical problem. And then, when I had to arrange for AAA to tow my van home, Kyle and team worked with me to make that easy.

Kyle helped us by suppling us with a toyota service bulletin that will save us money .

Pacific Motor Service did an excellent job diagnosing the door lock mechanism problem on our BMW 330CI. They provide very complete & professional service at a fair price.

Great customer service and vehicle service. I had left a message on the voicemail and received a call back within 10 minutes. Very courteous and a great follow through.

Occasionally spend winters in Pacific Grove. Had emergency low tire which they resolved at no charge. Took my Toyota 4Runner in for Oil Change. Was on time and estimate was exactly what they told me. Didn't try to upsell me on anything.

Staff is so nice and helpful. Oil change was done before I even got off of work!