Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Thank you for the rating Karin. It was the first visit to Pacific Motor Service for you and your Subaru. Hopefully we were able to take care of all your needs. We look forward to seeing you again in the future. We will be able to take care of any service necessary for your vehicle, including transmission service, tires, brakes and all manufacture specific, mileage interval recommendations. Keep in mind we are a AAA approved facility, so if you are a member please don't forget to ask for your AAA discount. We also provide a 3 year/36,000 mile warranty for all service and repairs!

- Pacific Grove
5

5 star

Thank you for your review Mike. It is always a pleasure working with you. We know your Ford Truck is the life-blood of your business, so we always do our best to get you back on the road as soon as possible. This time you were able to take advantage of our 3 year/36,000 mile warranty. Thank you for your patience!

- Pacific Grove
5

very fast service

Hello Henry. Thank you for your review! I have a 2000 Nissan X-Terra very similar to yours! They are great vehicles and perfect for the camping and overlanding scene. I love mine! Please let us know if there is anything else we can do for you!

- Pacific Grove
5

Great, friendly service - as always.

Thank you for your review. We'll see you next time.

- Pacific Grove
5

I will never (by choice) take my car anywhere else for repairs. I've had the pleasure of experiencing excellent service at both locations, but the service I received yesterday (2 March 2021) was above and beyond the usual excellence. My car was towed in prior to opening, but there was someone there (Arthur) to help me. At the end of the day, Arthur brought my car to me at the car rental company. At both locations, the staff communicates with me fully, and thoroughly explains every aspect of the needed repairs: what needs to be done, the cost, and the time needed to complete the repairs. I always feel confident in the information I am given, respected and valued as a customer. I could not have asked for a better experience.

Thank you for your thoughtful review! We certainly take pride in our customer service! I'm glad we were able to meet you expectations, and provide you with the experience you deserve. Thankfully your Chevy Cruze was easily diagnosed and the repairs were straight forward. Thanks again for choosing us! We'll see you next time!

- Pacific Grove
5

Thanks for getting me in on short notice. Staff is professional and friendly as always!

Hello Robert. Thanks for your review. Unfortunately (or maybe fortunately) we were not able to find anything wrong with your Suzuki. Please keep an eye on her and we'll figure it out as soon as the engine light reappears.

- Pacific Grove
5

Personable, professional, knowledgeable, meticulous service. Every time. Thank you Kevin, Beatrice and Arthur

Thank you for taking the time to leave us a nice review Doctor. We are always happy to serve you whenever possible. The brake system on you Buick were definitely in need of service; always better safe than sorry. We'll get to your Volvo suspension as soon as you're ready! Thanks again for choosing Pacific Motor Service!

- Pacific Grove
5

Efficient and courteous service with a smile under each mask!

Thank you for your review Bob and Merry. Working on your Mercedes posed a little challenge, but we were able to get to the root of the issue and alleviate your electrical woes! Let us know how it is working. Have a great day!

- Pacific Grove
5

Had a much needed oil change. Fast service and all the Covid procedures were followed.

Hi Ruth. I am glad you chose pacific Motor Service to service your Honda Accord! We do our very best to keep the public protected from Covid -19 by sanitizing each vehicle before and after service as well as our entire office every two hours!! Thank you for noticing.

- Pacific Grove
5

5 star service

Thank you for your review Vince! Please remember that we are AAA approved. Please don't hesitate to remind us to give your AAA discount! We enjoy working on your Ford F150, and you are so easy to get along with! See you next time.

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.