From the time I arrived, Rory greeted me in a friendly way. He took my request for my car service and oil change. Kevin took me home and I waited for about 1 1/2 hours while my car was completed. Everyone was polite and I appreciate the service provided to me. Thanks, Gail Jonas
Thank you for your excellent service throughout: professional work, pricing, communication, pleasant ambiance, timely performance and extended courtesies, including appreciated transport assistance.
Excellent service and friendly staff. Outstanding work.
This is going to be long review and that's for a good reason. So I was on a long road trip from Dallas to Pacific Coast route via Seattle-Portland-SFO-San Diego on my 2011 BMW 335i. On day 6 the car started leaking coolant near Pacific Grove and AAA recommended this shop. I am pretty picky at the mechanics who work on cars- only BMW dealer and my few buddies. Also not eveyr shop can repair BMW's due to their complexities. Anyways, the car broke down on Friday evening during the holidays so no shop would accept the car before Wednesday( Tuesday being Jan 1st). Rory ( service advisor) looked at my car just before closing the shop and promised to get me back on road on Monday( which he did). Coolan hose was leaking so they ordered the parts already.it was 5 PM and closing time - I was struggling to get an rental and hotel due to holidays. All the rental places ran out of cars. The mechanic ( Myles ?) even dropped me at the airport for rental. Monday morning few more parts needed to the replaced which Rory kept me informed of and finally got the car back at 4.30 PM and I immediately head back towards Dallas. The repair bill was expensive but expected considering its BMW. I would recommend this place for a professional and caring people at work there. Thank you so much Rory for all the help and please extend my thanks for Myles ( if I spelled that correctly )
Great experience!
Excellent service.
Good timely service at an affordable price
Service was very good. Staff very friendly.
They knew what they were doing. They made the proper diagnosis and got me going quickly and for less expense than I might have expected. High praise