Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

For many years my wife and I have used a local competitor of Pacific Motors. After too man "take backs" to correct work done incorrectly, we finally decided to make a change. Pacific motors is a breath of fresh air. Everyone is courteous and professional in every way. The shop is clean. I now have a feeling of trust in an auto service center for the first time in years.Thanks to Mark and all the crew.Claude Cole

5

Bringing a car in for service is like going to the dentist - you don't exactly look forward to it, but you feel ever so much better once you do! If I have to spend money to keep my old car going, at least I can feel good about spending it at Pacific Motor Service. I love the fact that it is a local business and interested in educating customers about properly maintaining their cars. Jim and Mark both have taken the time to thoroughly explain maintenance issues to me and have been very flexible with scheduling. The shuttle service is also much appreciated!

5

I am always pleased with my oil change service at Pacific Motor Service. Out of habit, I always double check my motor oil immediately after an oil change to see how clean and how full the oil is. After getting an oil change at Pacific Motor Service my motor oil is always very clean and filled exactly to the correct amount. The safety inspection that always accompanies my oil changes has let me catch problems while they are still easy to fix. I feel safe in my vehicle after every visit. Thanks!

Thank you Ryan for your review. We are glad you feel safe after leaving are shop. We look forward to giving you that piece of mind, great service,quality parts and the longest warranty in the Monterey County for many years to come. Service Manager, Beau Blackwell

- Monterey
5

As with several past experiences, this business has continued to provide me with superior satisfaction about their work. I am especially pleased that they take me home after I leave off my car and come and give me a lift to their garage when the job is done.

Thanks Bob! We really appreciate your comments and its a pleasure serving you and our community.

Mark Lavin
Service Manager

- Pacific Grove
5

Once again, the crew at Pacific Motors outdid themselves. Great, timely, and professional service delivered with a smile!

Thank you for the kind review. We appreciate your feedback and loyalty to our shop. We hope you and your family have a wonderful Turkey day. Service Manager,Beau Blackwell

- Monterey
4

As always I was very satisfied with the service Pacific Motor provided.Initially it was only to be regular maintenance,then Beau and I discovered the tires needed replacement as well.I had purchased tires myself previously.This time I decided to let the shop do it and I trusted Beau to find a good buy for me.It took longer because of the added task but the shuttle was right there,providing a ride home and back.I did get the car back before noon so my day was not too disrupted.Thanks for a job well done !

Thank you Mrs. Wray for your review. We are pleased that you are happy with our service and appreciate the trust that you have in me and our shop. We hope all is well and stays well,you are an amazing Mother. Service Manager,Beau Blackwell

- Monterey
5

Thank you Beau and technicians for such great service. My car is running awesome!! I can always depend on quality service.

Your very welcome. Thank you for allowing us the opportunity to earn your trust. We appreciate you as a person and as a customer. Happy Holidays. Service Mnaager,Beau Blackwell

- Monterey
4

I was very pleased with the service received for my vehicle. The staff was friendly and courteous and took the time to explain required repairs. However, I was disappointed with the price charged for repair which may make me consider going elsewhere next time.

4.5

Service was outstanding. Beau was terrific....one of the very few decent service expeiences in Monterey County. Quotes were accurate, service time exact, Beau was extremely friendly and polite. There are so few good experiences these days when it comes to service that it was a pleasure doing business there...10 out of 10...Thank you....Peter Burwash

We appreciate your honest review Mr. Burwash and WE are also glad you are pleased with our service. We actually do care and pride ourselves on offering the best service of any auto repair shop in the State, let alone Monterey County. Service Manager,Beau Blackwell

- Monterey
4

Normal rate Pacific Motors a 5 but knocked it down one point after taking my car in for a smog check yesterday. Seems the smog check machine wasn't working and I didn't get the car at the time promised. Nonetheless, Beau was great and very apologetic. I will still take my cars there. In fact, dropped my truck off this morning!

Thank you for your review Mr. Penko. Yes and sorry again for the unexpected smog machine crash. we are glad you are happy with our service and appreciate your honesty. Service Manager, Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.