Monterey and Pacific Grove Auto Repair

4203 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Engine noise with my 20 year old SUV. They identified it and gave me a fair price for a hard to find part. Shipping delays caused my car to be there for over a week but once the part arrived they had it done in a day. Car drives like it is new and hopefully will last a few more years

Thanks for your 5-star review, Tim! We're glad we could solve the engine noise issue and provide a seamless experience. Your satisfaction is our priority, despite the shipping delay. It's great to hear that your SUV is running like new now. We look forward to serving you again!

- Pacific Grove
5

Excellent experience. Was told by another mechanic I likely needed break replacement for my car, brought car to Pacific Motor and after diagnostics Rory called me and said the break pads do not need replacement and saved myself hundreds of dollars for an unnecessary break pad replacement .Great service and very honest people working here. Highly recommended l

Thank you for the 5-star review, Michael! At Pacific Motor, we pride ourselves on providing honest service. We're glad Rory was able to save you money by performing a thorough diagnostic and determining that your brake pads didn't need replacing. We appreciate your recommendation and look forward to helping you again in the future!

- Monterey
5

Amazing customer service from Rory. They even let me keep my non-working car there for no charge for a couple days while I figured out what to do with it. Highly recommend!

Thank you for the fantastic review, Ralph! We're thrilled to hear that Rory provided amazing customer service. We strive to go above and beyond and make our customers feel valued. We appreciate the recommendation and look forward to serving you again soon!

- Monterey
5

This place was highly recommended and did not disappoint. Kevin was my initial POC, professional speedy and thorough. Kyle assisted me with drop off, also professional and extremely helpful. Provided me with all the information I needed to make an informed decision. Kept me up to speed on all steps in the process and me and answered all my questions. Fair, Honest, Trustworthy, Dependable Auto Shop!

Thank you for the 5-star review, Nina! We are glad to hear that Kevin and Kyle provided you with excellent service and kept you informed throughout the process. Our team takes pride in being fair, honest, and trustworthy. We appreciate your recommendation and look forward to serving you again!

- Pacific Grove
5

Thank you for taking the time to leave us a 5-star rating, Don! We appreciate your support and are thrilled to hear that you had a great experience with us. If there's anything else we can do to make your next visit even better, please let us know.

- Monterey
5

Such nice, professional service! Great process servicing our truck. Very easy to schedule an appointment online. The folks at this place are very pleasant and they do a great job for a fair price.

Kelly, thank you! It makes us happy to provide a professional and pleasant experience for our customers. We appreciate your feedback and look forward to serving you again in the future!

- Pacific Grove
5

Great service

Thank you, Kathy, for the five-star review! We're thrilled to hear that you had a great experience with our service. We value your satisfaction and strive to provide the best service possible. If you need anything else, please don't hesitate to reach out to us. We look forward to serving you again in the future!

- Pacific Grove
5

Excellent experience with having our 2012 Chrysler repaired here. They were helpful, kind, transparent, and truly made a stressful time as simple to navigate as possible.

Thank you Kendall for your kind words! We are thrilled to hear about your excellent experience at our shop. It's our goal to make the repair process as stress-free as possible, and we're happy that we could meet your expectations. If you ever need any further assistance, don't hesitate to reach out.

- Monterey
5

I was visiting the area from Colorado when I had a car issue. Pacific Motor Service got me in the shop the same day to look at the car. The team at PMS looked at the car, ran diagnostics and engine pressure tests, and thankfully, it turned out I only needed to replace my radiator. They got everything replaced and got me car back to me in the same day! The staff was very friendly and welcoming. Beatrice was extremely helpful in giving me information and walking me through their process. She explained in detail how their nationwide warranty process works with shops that pay into the same warranty network. Their transparency and attention to detail gave me added peace of mind. I have since made it back to CO, and after significant mountain driving and through all weather, the car hasn't shown any issues. If you're from out of town or even a local, I highly recommend taking your vehicle to PMS. Thanks so much!

Hi Kevin! Thank you for the glowing review! We're thrilled we could help you out while you were visiting the area. Our team works hard to provide top-notch service and make sure our customers feel comfortable and informed throughout the process. We're glad Beatrice was able to assist you and explain our nationwide warranty process. Your recommendation means the world to us. We're here whenever you need us, whether you're from out of town or a local.

- Monterey
5

As always the service was great and the repair was excellent. They go the extra mile to make sure everthing is working right and are they are proactive to minimize unpleasant "surprises" in the future. We wouldn't think of taking our cars anywhere eles.

Thank you for the kind words and 5-star rating, Terrence! We're thrilled to hear that you consistently receive top-quality service and repairs from us. Customer satisfaction is our top priority, and we always strive to go above and beyond to ensure your car is in the best possible condition. We appreciate your loyalty and trust in us—we look forward to serving you again in the future!

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.