Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Very professional, friendly, competent staff! Thanks much!

Thank you for leaving us a kind review Allen. Unfortunately we weren't able to help with all of the issues involving your Jaguar, but I'm glad we were able to advise you in taking appropriate action. Please let us know if there is anything else we can do for you.

- Pacific Grove
5

As a long time satisfied customer, Beatrice, Rory and the Pacific Motor Service technicians are exceptionally professional.

Thank you for taking the time to leave usa nice review Albert,. We appreciate you sticking with Pacific Motor Service through thick and thin with your family's fleet of cars. We look forward to seeing you next time.

- Monterey
5

Beatrice was absolutely wonderful from the jump! Explained everything that could be going on, and the whole process thoroughly. Whole team is great. Will be back!

Hello Tot, thank you for taking the time to leave us a nice review. We'll see you next time.

- Monterey
5

There are plenty of choices out there, and I could have gone with any other car repair shop. It was my first time ever needing to take my car to a repair shop in Monterey as I am new in the area, and I'm glad I brought it to Pacific Motor Service. Look, any good, decent, honest automotive technician is going to do a good job, but it's when one goes the extra mile that a business, in this case, a car repair shop, will stand out. First of all, my very first interaction over the phone with Beatrice (I hope I'm spelling her name correctly) was wonderful. She was attentive, clear, respectful, and always sounded like she was smiling (yeah, I know, but you know you can hear that). Once I showed up, Rory (again, I hope I'm at least close to how you spell his name) was smiling, respectful, attentive, kind, and even used the adjective "lovely" every time he referred to my old car. This sort of customer service is the very first impact with your customer and will set the vibe for the remaining of the interactions you'll have with this business, and I was happy to stick with them. My specific car issue was a "check-engine" light that came on one day, and turned off the next. I just wanted to make sure it got checked and my car was safe to drive. They performed a diagnostic, found what the issue was and repaired it, as well as a leaky tire I was unfortunate to have while driving to Pacific Motor Service. They're a bit pricier to what I am used to, but I would not knock a star off from their review for that. They're service, their attention was memorable and I would definitely recommend them to whomever may need a good mechanic.

Welcome to the Pacific Motor Service family Athan! We really appreciate the time you invested in sharing your experience with the world. We do our very best to bring the most outstanding people to our team. I am happy they treated you well and were able to resolve your issues.If there is anything we can do for you, please contact Beatrice or Rory (you had the spelling correct), and they will gladly help you. Thanks again for your glowing review.

- Monterey
5

I've used Pacific Motor Service for all my auto maintenance since 2012 for my 2012 Elantra. Just bought a Subaru Outback and wouldn't think of taking it to anyone else.

Thank you for leaving us a kind review Dennis! We appreciate your long term patronage ad look forward to helping you keep your Subaru happy and healthy for many years!

- Pacific Grove
5

I am very happy with the service I receive.

Thank you for taking the time to leave us a review Cyndy. We enjoyed seeing you and helping out with your lovely Audi

- Pacific Grove
5

Excellent!

Hello Aleks. Thank you for leaving us a review. Please let us know if your Fiat needs any more TLC!

- Monterey
4

Thank you for leaving us a review!

- Pacific Grove
5

PMS did a good job on diagnosing my problem with my emission system diagnosis trouble code that appeared. I did have a problem after first diagnosis with a new problem that cropped up but they were able to fix it at no charge.

Thank you for taking the time to leave us a kind review Mr. Cruz. I hope all is well with the Porsche!

- Monterey
5

Thank you Katherine. We'll see you next time!

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.