Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

very fast service

Hello Henry. Thank you for your review! I have a 2000 Nissan X-Terra very similar to yours! They are great vehicles and perfect for the camping and overlanding scene. I love mine! Please let us know if there is anything else we can do for you!

- Pacific Grove
5

Great, friendly service - as always.

Thank you for your review. We'll see you next time.

- Pacific Grove
5

I will never (by choice) take my car anywhere else for repairs. I've had the pleasure of experiencing excellent service at both locations, but the service I received yesterday (2 March 2021) was above and beyond the usual excellence. My car was towed in prior to opening, but there was someone there (Arthur) to help me. At the end of the day, Arthur brought my car to me at the car rental company. At both locations, the staff communicates with me fully, and thoroughly explains every aspect of the needed repairs: what needs to be done, the cost, and the time needed to complete the repairs. I always feel confident in the information I am given, respected and valued as a customer. I could not have asked for a better experience.

Thank you for your thoughtful review! We certainly take pride in our customer service! I'm glad we were able to meet you expectations, and provide you with the experience you deserve. Thankfully your Chevy Cruze was easily diagnosed and the repairs were straight forward. Thanks again for choosing us! We'll see you next time!

- Pacific Grove
5

Thanks for getting me in on short notice. Staff is professional and friendly as always!

Hello Robert. Thanks for your review. Unfortunately (or maybe fortunately) we were not able to find anything wrong with your Suzuki. Please keep an eye on her and we'll figure it out as soon as the engine light reappears.

- Pacific Grove
5

Personable, professional, knowledgeable, meticulous service. Every time. Thank you Kevin, Beatrice and Arthur

Thank you for taking the time to leave us a nice review Doctor. We are always happy to serve you whenever possible. The brake system on you Buick were definitely in need of service; always better safe than sorry. We'll get to your Volvo suspension as soon as you're ready! Thanks again for choosing Pacific Motor Service!

- Pacific Grove
5

Efficient and courteous service with a smile under each mask!

Thank you for your review Bob and Merry. Working on your Mercedes posed a little challenge, but we were able to get to the root of the issue and alleviate your electrical woes! Let us know how it is working. Have a great day!

- Pacific Grove
5

Had a much needed oil change. Fast service and all the Covid procedures were followed.

Hi Ruth. I am glad you chose pacific Motor Service to service your Honda Accord! We do our very best to keep the public protected from Covid -19 by sanitizing each vehicle before and after service as well as our entire office every two hours!! Thank you for noticing.

- Pacific Grove
5

5 star service

Thank you for your review Vince! Please remember that we are AAA approved. Please don't hesitate to remind us to give your AAA discount! We enjoy working on your Ford F150, and you are so easy to get along with! See you next time.

- Pacific Grove
1

This garage told me it was ok to tow my car there and they would check it out but when I arrived they said I would have to wait a few days. I had to have the tow truck drop my car off somewhere else. The mechanic was very rude for no reason and very unprofessional about the situation. If you need help this isn’t the place to look try Padilla’s automotive if you need a better service! Pacific motors is unprofessional and very poor quality in service!!

Good afternoon Mr. Perez. I will fill in the blanks for our readers and give perspective in the areas you seem to be unwilling to be forthright and self-aware. When you called and asked if we could look at your car if you had it towed to us, we told you we could inspect it and diagnose the issue as soon as possible. It was 2:30 pm on Friday afternoon when you arrived and repeatedly demanded we look at you car immediately. We told you we would get someone on it as soon as they were able to free themselves from a job that was currently underway. While you were waiting, you were on the phone pacing back and forth at the entrance of our work area talking on the phone and blowing billowing clouds of vape from your vaping device into the work space of the technicians. Our Technician, the gentleman who was hurriedly completing his current task so he could look at your vehicle told you to get out of the work bay and blow your smoke somewhere else. Admittedly he might have been more polite, but as I understand it, you were very demanding and you were in an area that was not designated for you. Your expectations were unreasonable for the situation and your timing was unfortunate. We always make it a priority to treat every guest with world class service and prioritize them as well as possible. My concern with your review is that your reluctance to give an accurate account of the intent of our staff in misleading. Padilla does a nice job, but they are not comparable to the service and expertise we are able to provide our clientele. We are supremely professional and have a world class level of quality. Thank you very much! Sincerely, Jim Hayes General Manager

- Pacific Grove
5

Beatrize & Art

Thank you Peter. Arthur and Beatrice do a great job for us. I'm glad they were able to get the tire for your RV and get you back in action.

- Pacific Grove
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.