Excellent service, straightforward advice and reporting. I'll definitely come back. They helped me fix a break light alert that other shops didn't seem to find a problem with on my older model Honda. These guys were very helpful and made all of the information clear, without talking down to me. I'll say it again, excellent service.

We are very happy with the service you gave us with our 2003 Prius. You saved us considerable money but that is not all. We appreciate your responsive and professional attention. I also liked being able to see into the work area which you keep bright and tidy. On top of that, when we came to pick up our car, it had been washed for us! You provide a great service. Thank you, Beth

This is the second time in several years I have had Pacific Motors perform significant work on my 2000 VW Golf. And both times I have been more than satisfied with the work done and their concern for my satisfaction. As I said to a friend, I brought in a car on "Medicare", and they gave it Viagra. This last time they fixed problems resulting from my bad habit of neglecting or ignoring warning icons. What I most appreciated: 1. No stern lecture - just suggestion of making the next appointment sooner than previously. 2. Frequent updates on what needed to be done, making sure I approved, etc. Great since I live in Gilroy and rented a car while mine was in shop (got "shop" rate from Enterprise - great value). 3. Suggestions for pro-active maintenance - new hoses, etc. 4. Their warranty from prior repairs covered cost of at least one new part. 5. Attention to detail: my car suffers from "plastic eczema". They tidied up the straggling bits - looks much better! 6. Attention to detail #2: my car's antenna was replaced. Double-checking at time of pick up to make sure reception was perfect. I actually have delayed writing this review for fear that immediately afterward something unpleasant would pop up on the car. But I have taken it on two day-long trips (each over 300 miles - freeways, hills, etc.), and it has been a joy to drive again. The new struts and shocks make a huge difference - it's regained the sports car driving feel it had in 2000 when I got it new. As I told a friend, just today, "I spent a lot getting my car fixed, but it came back even better than I had hoped for." Looking forward to my next appointment.

excellent service, not pushy. they want to work with your situation in mind.

Great staff. Great service. Very nice to work with. I also appreciate the mailings that go out periodically which offer discounts. Will be coming back here for sure.

Professional and fairly priced. I will return.

Pacific Motor Service Monterey Provided Excellent service to my vehicle in a very timely manner. Their professionalism is outstanding when it comes down customer service and their mechanics really know their craft!

It was the kind of service one always hopes for when they bring their car in for service. Your service on my car gave me the confidence to return time and time again. Thank you.

Received great service for the scheduled reason, but found a problem that needed prompt attention into keep from getting worse. This was dealt with and the car feels better than it has in a couple years.

Fast, efficient, friendly and honest! Thanks