Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4.5

Professional, thorough, courteous, reasonably priced and I've come to expect nothing less from Pacific Motors. I also like that they can wash, wax and detail my car while it is in for service. Additionally, since there is no VW dealer on the Monterey Peninsula, I appreciate getting my warranty work done locally rather than in Salinas or San Jose where I have to kill most of the day traveling and waiting around.

yes Mr. Hicks we are the one stop shop and hold areselves accountable too for only the best customer service and quality work, nothing less. Thank you for the review. Service Manager,
Beau Blackwell

- Monterey
4.5

Had no idea what to do with truck that had been sitting in driveway for 1 year+...called Pacific motors and Bo provided great options including reputable towing company...got truck there and Bo and Pacific motors team followed through in great fashion...they provided great interim reports, always asked what i wanted and provided pros and cons of choosing one option over another. great service, great experience, highly recommend.

Thank you so much for your review. Were glad that your happy with our service. That's our job is to educate the customer and allow them to make a decision that fits there needs and finances. Service Manager,Beau Blackwell

- Monterey
5

The Audi's running great, but should I be concerned that the brake light's popped on again, Bo?

Thank you for the review Terry. It's something that we should definitely take a look at but your brakes are fine so it's gonna be an electrical issue or something to that effect. Service Manager,Beau Blackwell

- Monterey
5

As usual, everyone was friendly, helpful, and professional.

Thank you so much for the kind words and for your review. We thank you for choosing Pacific Motor Service as your one stop repair shop. Service Manager,Beau Blackwell

- Monterey
5

Beau and Kevin, Thank you for your professionalism, kindness and patience with the repairs on the Tahoe. David and I appreciate the time you are taking in explaining all that the Tahoe needed and talking with him about breaking in the new motor. It's a great truck that needed TLC. Thanks for caring for us and our vehicles! Kim Burgess

Your very welcome Kim. That's our job is to not only repair cars but to educate our customers on why they need to be fixed and why it's important to maintain them. That way you can make educated decisions. Service Manager,Beau Blackwell

- Monterey
5

I needed an evaluation of a used car I was smitten with. I knew you all could provide that and you did. Thank you so much!

Your very welcome Hannah. It's our pleasure to help you make sure you know what your getting yourself into before you buy a used car. Thanks for thinking of us. Service Manager,Beau Blackwell

- Monterey
5

Great service and appreciated personal accomdation in pick up and delivery of car.The best!!

Thank you Mr. Booth and your welcome for the pick up and drop off of your vehicle. We hope all is well with you and your family and we are always glad to help you in any way we can. Service Manager,Beau Blackwell

- Monterey
5

I appriciate Pacific Motor Service for servicing my vehicle. I went in for an oil change which was done in a very reasonable amount of time. My brakes were also on the fritz and they did a fantastic job and were very helpful getting me to and from work while my car was being worked on. Very happy to have an honest shop with great customer service who have an amazing ability to take the hassel and headache out of going to the shop.

Thank you for your review and your welcome. We want to make your trip to our shop as painless as possible.That's why we offer a shuttle ride, nice waiting area, free car wash and a free rental car if needed. Service Manager,Beau Blackwell

- Monterey
5

I feel totally confident having my car cared for at Pacific Motors. Not only are Bo and the staff knowledgeable and experienced, but they are also very pleasant to deal with. Work is done in a timely fashion. The ride home really helped too!

Frances it's our pleasure to help you maintenance your vehicle. We appreciate the relationship we have started and look forward to servicing your vehicle for many years to come. Service Manager,Beau Blackwell

- Monterey
5

A new car service place on my birthday...ummm.What a pleasure! I was treated with respect, courtesy, and warmth.A clean and comfortable atmosphere for waiting also.I'll definitely recommend Pacific Motor Service to friends and family. thank you!

We appreciate your review and thank you for the words. We also hope you had a great birthday. See you next time. Service Manager, Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.