Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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4.5

I brought in my 1988 RX-7 convertible for routine oil change - lube job service. The service was accomlished in a timely manner. Additional work that was advisable at 120,000 miles of use (fluid changes, tire rotation, etc.) were also taken care of. The car was ready as scheduled for pick-up. I also appreciated the ride to work at the time I dropped the car off.

Scott you are a model customer as far as knowing the important of maintenance and it has paid off this car has only had a few repairs in it's life and that due to your knowledge of how important maintenance is. Thank you. Service Mnaager,Beau Blackwell

- Monterey
5

I was visiting out of town here in Monterey, a malfunction indicator light came on and that same day my car was in the garage being serviced. I had called around and found this was the cheapest place and offered a 3 year warranty----and best of all, the front office person Beau talked me through the process and explained all important aspects of the problem.Many thanks you guys---you really helped me out! Can't recommend highly enough...

Thank you for the kind review Meighan. Were glad you liked our service and that we were able to get you back on the road with a healthy car. We hope you made it home safely. Service Manager, Beau Blackwell

- Monterey
5

We had an excellent experience, as always, from PMC. Beau is always so pleasant and helpful, we sincerely appreciate his impeccable customer service!We wouldn't think of taking our vehicles anywhere else on the Peninsula.Sincerely,

Thank you Marc and Michelle. I appreciate the compliments and the honesty. We look forward to ssing you again. We hope you and your family have a wonderful end of summer. Service Manager,Beau Blackwell

- Monterey
5

The customer service over the phone as well as in the office was professional, polite, kind. The amount of time taken for the smog check was appropriate. The office is clean and smells pleasant, and has plenty to read along with TV to stay apprised of news, etc.

We are glad we were able to smog your vehicle for you in a timely matter and keep you entertained while you waited. We hope to seee you back sometime. Thanks again. Service Manager,Beau Blackwell

- Monterey
5

The technicians fix the problems to my car and I walked away very happy. They even give you a rent-a-car if you're having major work to your wheels.

Yes we have two master technicians who are amazing at what they do and one who is well on his way to being a master technician. We appreciate your review and look forward to seeing you again. Service Manager,Beau Blackwell

- Monterey
4.5

The service was fast and everyone was courteous and upfront about everything.

Thank you for the review.We are pleased that you are happy with our service. We look forward to seeing you again. Until then, take care. Service Manager,Beau Blackwell

- Monterey
4

Timing and service were excellent!communication needs improvement.We were caught by surprise with the bill, almost $2000. Bo had told me about the new tires and I had agreed, then he told me it would cost about $350 to look into a problem with the timing (chain or belt, he wasn't sure).He called back to explain what needed to be done (the chain had broken in some places) but neglected to mention price, I neglected to ask, thus received the surprise when Anne came back from picking-up her car.I don't think I could get $2K. for that car.I am glad it is safe and sound though. Yann

Yann I'm sorry you the communication was lost somehow. I left you several messages about cost and time. Not sure how you didn't get those. Glad you are happy with the service and I will definitely call you to talk further. Service Manager,Beau Blackwell

- Monterey
4

Good experience. Beau was very helpful in getting my car repaired as soon as possible. Would definitely go back.

It was a our pleasure to help you get your vehice repaired in a timely manner. We look forward to seeing you again and wish you and your family well. Service Manager,Beau Blackwell

- Monterey
4

Pacific Motors has always taken care of my vehicles. They diagnose better than any other shop in the County and always tell me exactly what is required to fix my vehicle. They are friendly, honest, and hard-working. I would recommend them to anyone!

Thank you dearly Scott & Sue. We appreciate your review as well as your honesty. We look forward to adding many more years to our long relationship. Hope all is well with the children. Service Manager,Beau Blackwell

- Monterey
4.5

We are so thrilled to have our car running like new. Thank you for the reasonably priced and timely replacement of our transmission!

Thank you for allowing us to service your vehicle and giving us the chance to earn your trust Mr. and Mrs. Hanson. Were glad it's running like new. Service Manager,Beau Blackwell

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.