Testimonials - "Monterey" Location - Page 43 - Pacific Motor Service Monterey

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Jim Somerville

6/9/2022

The staff has been helpful in resolving issues with my car

Thank you for leaving us a review Jim. We appreciate you choosing Pacific Motor Service to address the issues with your lovely Mercedes AMG. Now that we've resolved item one, we can get to item two and make sure your care is oil leak free!

- Monterey

Christopher Boyns

6/7/2022

Thank you for the 5 star rating Christopher!

- Monterey

Elizabeth Apodaca

6/2/2022

So glad I found this business! Great reception always!

Thank you Elizabeth. It was great to see you again!

- Monterey

John Hetz

6/1/2022

Very positive experience as usual.

Thank you for your feedback John. We appreciate you choosing Pacific Motor Service for your family's fleet. We'll keep your Ford Edge and your Lexus going for as long as you want to keep them.

- Monterey

Erin Detka

5/30/2022

I feel safe and supported with Pacific Motor Service. I have a 2005 Prius with over 200k miles. At each oil change, they do a full check of the car and let me know if there’s anything urgent or on the horizon in terms of maintenance and safety. They are thorough and always check if I have any questions. I never feel rushed or pressured into anything.

Thank you for your kind words Erin. We enjoy serving you and look forward to seeing you next time.

- Monterey

Mark Willison

5/21/2022

Start to finish, this is a Five Star organization. From the phone call to arrange service to the explanation of the work to be done to the ride to my destination, everything is done with respect and concern for your satisfaction. The people and the quality of service is the best I've received in my 40+ years on the Peninsula.

Thank you for your fantastic review Mark. We put a lot of effort in finding and hiring the right people for the job. Our front office staff (Rory and Beatrice) are second to none and our technical staff (Michael, Dailey and Gabriel) are among the best techs on the peninsula. Our Monterey staff's quality is only rivalled by the gentleman in our Pacific Grove location!!

- Monterey

Jose Gallardo

5/20/2022

I'm very happy to have found. Pacific Motor Service. They're very professional, efficient and friendly.

Thank you for letting the worlds know about Pacific Motor Service! We do our best to bring the right people on board to serve the community of Monterey Peninsula.

- Monterey

Andrea Johnson

5/19/2022

Great people behind the counter and obviously great people doing the work in the back. I know when my car comes in I will have it taken care of in a fast and priced fairly way chris winfield

Thank you for the kind words Chris! We enjoy working with you and are glad we're taking care of you properly.

- Monterey

Gary Powers

5/6/2022

Rory completely understood the importance to our company of not having a work truck out of service for too long. They were able to diagnose the problem, quote the repair, and finish the job all in six hours on the same day. Super appreciated.

We understand the frustrations of work trucks not working and do everything we can to prioritize the most important assets of our fellow small business owners! We'll see you next time.

- Monterey

Terrell Lyons

5/2/2022

I have been coming here for about 2 years now, and they have always treated me with respect and have taken care of my vehicles in a timely manner and with fair pricing. The two who run the front counter are masters of hospitality and I highly recommend anyone looking for a new shop to come here!

Thank you for your shining referral Terrell! Rory and Beatrice do a fantastic job with our clients. We have modeled our approach to customer service based on what I learned while working in the hospitality industry, specifically Pebble Beach. We do our very best to make every touchpoint memorable. I'm so glad you noticed. We'll see you next time.

- Monterey

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