Testimonials - "Monterey" Location - Page 48 - Pacific Motor Service Monterey

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Ted Jung

8/3/2021

Delivered on promise! Arrived at Laguna Seca with serious overheating issue late Friday afternoon while towing my track car. Contacted the shop they calmly promised to fix my truck on Monday and said to enjoy racing over the weekend. Rory and his assistant explained in detail their process and procedures Monday morning. By 4pm they had my F150 repaired as promised. Rory took the time to explain all the details of my repair. I highly recommend this shop.

Thank you for the awesome review Mr. Jung. Rory does a great job communicating. I am glad were able to get you back on the road the same day! We try to prioritize travelers so their experiences aren't disrupted too much. Rory is one of the very best Service Advisors in the industry and supported by his technicians, we can do almost anything!

- Monterey

Joni Caldwell

7/31/2021

They did an excellent job. Work great and attention to detail

Thank you for your nice review Joni! WE appreciate you bringing your Prius into us for service!!

- Monterey

Elizabeth Kvitek

7/30/2021

The people were very nice and explained everything really well. They also inspected my car from bumper to bumper giving me great peace of mind that I know my car checks out and I know everything that needs to get done from urgent to not so urgent.

Hello Elizabeth, Thank you for leaving us such a kind review. Now that new axles have been installed on your lovely Volvo, you can drive her anywhere you like! If you take care of her properly, she'll get you 250,000 no problem!

- Monterey

Tao Tien

7/26/2021

Best service I've ever had! They've set the bar for what I expect for professionalism, especially with AAA delaying my claim for 2 weeks. I will definitely be relying on them for future work to be done. My car has been repaired, and I don't expect there to be any problems.

Thank you for your kind words Tao! We do our best to work as our clients' advocate when the insurance companies get off track. I am glad we were able to get you lovely Miata's suspension damage repaired and get you back on the road! Thank you for being p[patient while we took care of the process.

- Monterey

Frank Priscaro

7/24/2021

Consistently great service. Rory is the best.

Hi Frank. Thanks yo for trusting us with the SAAB! Rory is the best. Thank you for mentioning him. (He is one of the most humble people I know too...)

- Monterey

Annette Tiff

7/23/2021

Hello Annette, thank you for trusting us with your Rav-4. Rory said you are traveling from Sacramento and to take your car to a shop while you're on the road is sometimes a scary situation. We hope the tires and alignment gave you peace of mind during your trip back home!

- Monterey

Scott Lowe

7/21/2021

An excellent and thoroughly professional place to take one's vehicles for service, as well as a place with a surprising dash of literacy and humanity. The staff are exceptionally well informed, genuinely friendly, and meticulous. Highly recommended.

Thank you for bringing in your Toyota Versa Scott. The traits you outlined are very important to us. Locating, attracting and hiring the best possible team ensures our clientele is properly taken care of. We have an organic leadership program that is rigorous and demands a lot of reading and self-driven education. Thank you for noticing! We'll see you next time.

- Monterey

Pete Calvetti

7/20/2021

Thank you for the attentive and engaged service - both front of house and heart of house!

Hello Pete and Paula, Thank you for the nice review! We are very proud of our staff. We have very strict guidelines for how we treat people and I am glad they treat you well!

- Monterey

Krista Alvarez

7/19/2021

Incredibly professional and informative from the moment they answered the phone. I’ve never felt more taken care of in an auto shop. Beatrice was patient and took such care in answer Ming all my questions. No pressure sales or service. They let me leave me vehicle over the weekend to take time before I decided to get the work done needed on my 2004 Range Rover HSE. My only issue is there isn’t a Pacific Motor Service in every town.

Thank you for your awesome review Krista! Beatrice does a fabulous job. She truly cares about our clients and takes her responsibility to provide you with the information necessary to make the right decision for the long term maintenance of your vehicle. I wish we had a shop in every town too, but finding quality people with the expertise and the proper attitude is very difficult. It is our practice to bring only the very best talent onto our team so we can effectively serve our clients! We cannot outgrow our ability to find fantastic people that meet our standards and share our values. Please let us know if there is anything else we can do for you and your Land Rover.

- Monterey

Krista Alvarez

7/17/2021

Exceptional service and professionalism from the moment Beatrice answered the phone until I received my car washed and ready for me to drive home. I’ve been to many shops for my 2004 Range Rover HSE and Pacific Motor Service leaves all other shops in the dust. Beatrice was very informative and asked me great questions to help them better understand the issues. As a female, taking your vehicle to the shop can be intimidating, but I felt like I was in good hands right away and knew I wasn’t being taken advantage of when I compared estimates from other shops. They were so accommodating and prompt with service. My only problem is there isn’t a Pacific Motor Service in every town!

- Monterey

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