Hello Mark, Thank you for leaving a nice rating for us! We really appreciate you bringing your Mini to us for service. With the absence of a Mini dealership on the Monterey Peninsula, Pacific Motor Service has become the de facto Mini experts in the area. We love working on them and we appreciate the value their owners place on maintenance and care!

Hello Mr. Ed. Thank you for your Five Star review. we appreciate you taking the time to review us. We have been serving Monterey, Pacific Grove, Carmel and Seaside for nearly 75 years and are grateful for the opportunity. We are one of the few AAA approved shops on the Peninsula and have a three year 36,000 mile warranty that extends nation wide. we look forward to seeing you next time you need us.

Hello Jessie, Thank you for taking the time to leave a glowing review! We enjoyed working with you as well. Your Mazda is still safe and reliable. The suspension parts (tie rod ends) we services are an item that wears out over the course of every vehicle's life. Installing new ones will make the steering perform like new. Taking the time to share the big picture and helping you feel valued is what we try to be the best at. Please let us know if you need anything else. Have a great trip.

Thank you for coming in Robert! As a small business we understand the importance of you being able to serve your clients! Let us know when you're ready and we'll continue the repair on your Ford Van. Have a great day!

Hello Shannon, we were happy to help! Thanks to AAA you were able to locate us and avert a potential disaster. As it is the differential drain plug on your Subaru only needed tightening, but had you delayed for long it may have become disastrous! Nice job being proactive!! I hope you enjoyed the rest of your vacation and made it home safely.

Hello Jorge. Thank you for trusting us with your lovely Acura (she's still going strong). We'll see you next week to figure out why the A/C isn't working properly.

Thank you for taking the time to leave a review Mr. Barnette! We really enjoy working on your Mercedes and vintage Passport! Thank you for taking the time to call us and let us know the Mercedes is running great! have an excelent week!

Hello Sharon, Thank you for your kind words. I know we didn't get it quite right when we attempted to communicate with you on the telephone, but thank you for being patient with us. We are continuously trying to get better and with great feedback from our valued clients, we will continue to strive for excellence! have a great day!

Hello Ms. Ichiuji, We appreciate any feedback you can give us. I understand you were in a stressful situation, having to take care of an unexpected repair while traveling. Please allow me to add some factual perspective to your comments. The repair we completed was done quickly and expertly (consistent with our commitment to AAA to prioritize our mutual clientele). The cost of the repair was in accordance with our standard operating procedures and not exorbitant for the Monterey area. The parts involved were a power steering pressure hose: $238; a pressure switch (integral to the line) 137; power steering fluid approximately $35. Labor for the entire operation was $603 including the $80 diagnostic fee. After taxes and fees and your AAA discount, the total cost of your repair was under $1000. In many cases, power steering repairs can cost several thousand dollars. We appreciate you coming to us for service and wish you a safe journey home.

Hello Mike, Rory does a great job working through problems. He is knowledgeable and enjoys solving problems. Good luck on your trip back home, and be confident that your Toyota Tundra has many years of service left! The control arm and ignition cylinder are items that fail on every vehicle eventually. Nothing odd going on there.