Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
Get Directions
Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
Get Directions
5

As always, Pacific Motor Service goes above and beyond expectations. Customer service is outstanding and Kevin and his team go to great lengths to be sure you understand the work that is being done and why it needs to be done.

Thanks Bob! It is our goal to confound your expectations and continue to educate you along the way. It is vital to us to that you understand the process. Full disclosure is our standard! -Kevin Donohoe, Owner

- Pacific Grove
4.5

Conscientious, thorough, outstanding service!

That is exactly the culture we are trying to foster Gordon. Thank you! -Jim Hayes, General Manager

- Pacific Grove
5

Kevin was great at diagnosis of my cars real issues. He made me feel I was special.

Thank you for your review. It is our goal to make everyone who comes to us feel like they are the most important client of the day. I am glad Kevin was able to service you the way you expect! Jim Hayes-General Manager

- Pacific Grove
5

Extremely professional, would recommend to anyone without hesitation.

Thank you for the compliment. We are really trying to impress you with our service to the extent that you become a passionate client willing to share the good news with your friends. Our mission is to serve by promoting unparalleled standards of excellence. Jim Hayes-General Manager

- Pacific Grove
4.5

The customer service is great, whether it’s Jim or Kyle. I also appreciate the honesty and integrity. The parts I ordered already came with supporting parts and they reduced the invoice. There’s no way I could’ve known that. That’s integrity.

5

Jim and Kyle Always treat me like a valued customer even while they work with me and my tight budget. I know the work is done right. Thanks you guys!

It is ALWAYS a pleasure seeing you and Greg! We always do our very best to keep your vehicle safe and reliable at the best price possible! Jim Hayes-General Manager

- Monterey
5

I've been a customer at both locations since 2013. Every visit has been easy, each interaction has been helpful and professional. The service here puts a check mark in every box and then goes one step further. For example, one of the mechanics volunteered a specific vehicle part from his own collection of Jeep parts for my Cherokee instead of having me wait for a shipment. These are the reasons for why I keep coming back.

Ben, Thank for for being a loyal client for so long. We really appreciate you too.You exemplify all of the characteristics of a quality individual! Jim Hayes-General Manager

- Monterey
5

Great service, as always.

Thank you Phyllis. Our pleasure!

- Pacific Grove
5

Great service. Thanks

Thanks for coming in Anthony

- Pacific Grove
5

It's a pleasure to give Pacific Motor Service a 5 star review. This was my first time having my Lexus serviced here & I walked away satisfied and happy, at a fair price. I will be using them for all of the service needs for both of my cars............ and I recommend you do the same!

Hello Linda, Thank you for your review. It was a pleasure meeting you. We are always glad to get feedback, particularly when we have done everything right. We look forward to seeing you next time your cars need servicing. Jim Hayes-General Manager

- Monterey
Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.