Testimonials - "Monterey" Location - Page 29 - Pacific Motor Service Monterey

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April Zitlau

9/14/2022

Extraordinary customer service! Rory & Beatrice were absolutely amazing. They were both courteous , professional, & followed through with what they said they would do. I so appreciated the extra mile Rory went in ensuring the work was covered by my extended warranty. The service crew were timely & efficient in repairing my vehicle. A wonderful experience yet again at Pacific Motor Services.

Hello April, Long time no see. Rory and Beatrice truly are amazing. They, accompanied by their fantastic technical staff, do a fantastic job and do their best to exceed our clients' expectations.

- Monterey

Shirley Tuggle

9/13/2022

My BMW has over 100,000 miles on it. I had an oil leak. It was leaking oil from the seal in the turbo. Also had a radiator leak. I was informed of everything that needed to be fixed. If they found something like a filter or oil line that needed to be replaced they would call and email me a new estimate and explanation of what needed to be done. I really appreciated them keeping in touch with me and explaining everything in detail. They also gave me a ride home and picked me up when the car was done. I highly recommend Pacific Motors in Monterey for their professionalism and great service. My car is running like it was brand new.

Thank you for the perfect review Shirley! I know your BMW's turbo repair was a costly one, and we appreciate your patience and understanding as we moved through the process. Rory and Beatrice, along with our crack technical staff led by Michael are awesome. Their communication and ability to provide world class service is second to none!

- Monterey

Duane Barnette

9/10/2022

Great service

Thank you Duane. We enjoy working on your family's entire fleet of cars. Let us know if you need anything else and we'll get you taken care of.

- Monterey

Jeff & Suzanne Rhodes

9/10/2022

always a good experience to have a car serviced here. friendly, knowledgeable , helpful.

Hello Jeff and Suzanne, Thank you for taking the time to leave a review. With the 50,000 mile service complete on your lovely Mazda, you are good to go for quite a While. We'll see you for your next oil service.

- Monterey

Lisa Manning

9/9/2022

I brought a prospective car purchase in for an assessment. They were super helpful and educational not only about this car but about future purchases.

Thank you for placing your trust in the staff of Pacific Motor Service. We have your back!!

- Monterey

Vincent Giardina

9/8/2022

Employees are always friendly and professional. I feel I can trust these people.

Thank you for leaving us a nice review. I am grateful we have your trust!

- Monterey

Jeremey Prather

9/7/2022

Always willing to help and make the service educational and friendly. Beatrice and Rory are are awesome and always make sure they can do the best job they can!

Hello Jeremey, Than you for your kid words. Beatrice and Rory do a great job communicating and are the most enthusiastic and friendly people I've ever had on the front counter. Unfortunately we couldn't save your venerable Toyota Corolla, but we'll see you with your next car.

- Monterey

Andrew Hawryluk

9/7/2022

Very professional. Very competent. Keeps me informed. No surprises. Great experience. Been using them for years and will continue to do so.

Thank you for taking the time to leave us a review Andrew. We appreciate you choosing Pacific Motor Service for your Honda pilots maintenance and repairs. We'll see you next time!

- Monterey

Anonymous

9/6/2022

Professional, helpful and friendly. Would recommend to anyone looking for any type of car repair.

Thank you for your review and strong referral! We do our best to be the very best in the industry.!

- Monterey

A Z

9/6/2022

The customer service at Pacific Motors is exceptional! All members of the team are professional and explain things in a way someone who knows nothing about cars can understand. The extra effort demonstrated in getting my extended warranty to cover the cost was very much appreciated.

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