Testimonials - "Monterey" Location - Page 33 - Pacific Motor Service Monterey

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Duane Barnette

8/9/2022

Excellent service. Great interpersonal relations skills with staff.

Hello Duane, I appreciate you leaving us a nice review. Rory and Beatrice do a great job making everyone feel comfortable and taking care of all our clients' needs. Please let us know if you need anything else for your fleet.

- Monterey

jacob k

8/5/2022

The people at the desk- Beatriz and Rory were amazing. They were extremely professional, personable, and communicative with me. The services were priced competitively especially for this area. The car was in shop a day longer than initially told to me and there was an instance where the dates and when services would be performed were inconsistent coming from each of them. Other than that, this place was great and I would return.

Thanks for the review Jacob. We appreciate your understanding and patience. It took longer than planned , but I assure you that is definitely not the norm. Thank you for recognizing Beatrice and Rory's efforts. We hope to see you again.

- Monterey

Lori

8/2/2022

They charged me $196 for diagnostic for my prius ABS light was on then they quoted me a price of $1800 to replace my two front speed sensors. I got a quote from the Seaside Toyota and they quoted me $600 labor $317 per sensor. So no I am not satisfied with the high prices. I don't care they have 5 stars. I don't like throwing away my money. So I wasted $196 and do not recommend this place unless you like getting over charged. Rory behavior was extremely rude and very wrong. I am a travel nurse.

Hello Lori Thank you for your input and for your service as a nurse, but your story inaccurate. The prices you are describing are not what you told us during the encounter. Our price included additional items such as air filters and other maintenance items The price you told us the dealership quoted you for the sensors was around $1400 around $200 less than our price for the sensors (prices differ slightly depending on where you go; our labor rate was actually lower than Seaside Toyota). As for Rory's behavior, he has been here for many years. One of Rory's many strengths is his kindness, patience and willingness to work through difficult problems with clients. Is it possible you were having a bad day when you came to us for help?

- Monterey

Russ White

7/28/2022

We were just starting our vacation, first night in Monterey and came out to a car that wouldn't start on that morning. Beatrice became our best friend! She handled the tow truck service that got us started and then their shop replaced the battery after checking for any other electrical problems. Same day service. So lucky to have them in our corner!

Hello Russ, Beatrice certainly does a fantastic job caring for our clients! She took ownership and made sure the battery issue on your Ford Focus was handled ASAP and didn't allow it to negatively effect your vacation.

- Monterey

Cheryl Gillette

7/26/2022

I have been going to Pacific Motors in Monterey since we moved here 7 years ago. They are always great to deal with and have kept my 2012 Jeep in top condition. Today was no exception. I had a tire that needed replacing quickly and they took care of it right away.

Thank you for trusting us with all your Jeep's needs. We really value your opinion and hope to always make you feel welcome and cared for.

- Monterey

Robert Zeichick

7/22/2022

Outstanding service. Friendly. Competent. Caring. Efficient. Fair priced.

Thank you for leaving us a review Mr. Zeichick. Thank you for being patient during the power outage. We appreciate you choosing Pacific Motor Service for your Audi's care. with a new battery, filters, power steering fluid and oil, you are good to go for quite a while. We'll see you next time.

- Monterey

Karen Letendre

7/18/2022

Rory was terrific - explained everything I needed to know, and they had my vehicle ready in a very timely manner. I felt very well taken care of! MUCH better than the local BMW dealer!

Long time no see! Rory and Beatrice do a fantastic job helping everyone understand the needs of their vehicles!

- Monterey

Karen & Lorin Letendre

7/16/2022

Rory was so helpful and explained everything very well. Beatrice was very friendly and a delight. Highly recommended!

Long time no see! Rory and Beatrice do a fantastic job helping everyone understand the needs of their vehicles!

- Monterey

Elizabeth Gonzales

7/13/2022

I always getting excellent service when I take my car to Pacific Motor Service! The staff is always friendly and I trust the mechanics to work on my car.

Hello Elizabeth, We really do have a fantastic staff who cares about our clients and their vehicles. Rory leads the front office and Michael leads a team of budding talent in the shop. We'll see you next time!

- Monterey

Wendy Faye

7/13/2022

I came in with a few lights turned on in the dashboard. Rory has great communication skills and explained what the issues were and how they'd fix it in clear detail. I'm very happy with my service and will absolutely be back for any future repairs. Customer service was not an issue here and that was a big relief. Thank you!

Hello Wendy, Thank you for leaving us a great review. Rory and Beatrice do a fantastic job communicating needs and processes with our clients. We believe we can be the best in the world at both gathering and disseminating information. We appreciate your feedback and will continue to improve! Please let us know how the Highlander is faring.

- Monterey

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