Monterey and Pacific Grove Auto Repair

Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Rory completely understood the importance to our company of not having a work truck out of service for too long. They were able to diagnose the problem, quote the repair, and finish the job all in six hours on the same day. Super appreciated.

We understand the frustrations of work trucks not working and do everything we can to prioritize the most important assets of our fellow small business owners! We'll see you next time.

- Monterey
5

I have been coming here for about 2 years now, and they have always treated me with respect and have taken care of my vehicles in a timely manner and with fair pricing. The two who run the front counter are masters of hospitality and I highly recommend anyone looking for a new shop to come here!

Thank you for your shining referral Terrell! Rory and Beatrice do a fantastic job with our clients. We have modeled our approach to customer service based on what I learned while working in the hospitality industry, specifically Pebble Beach. We do our very best to make every touchpoint memorable. I'm so glad you noticed. We'll see you next time.

- Monterey
5

Our family is not local to the Monterey Bay area but with my daughter being a student at the university and experiencing some car issues we needed to find a repair shop quickly. We are so grateful to have found Pacific Motor Service. They were extremely accommodating, professional and very pleasant to deal with. A thorough job and great customer service are definitely their objectives, not to mention they guarantee their work.

Hello Beatriz. Thank you for letting everyone know about us. We certainly emphasize customer service and expedient information gathering and repair. Our goal is to service the vehicle, and most of all to serve our guests. We have a 3 year/36,000 mile warranty and are here for you and your daughter's Toyota Rav4.

- Monterey
5

Once again Excellent customer service from Beatrice and Rory. They are just great. Thanks .

Thank you for taking the time to leave us a review Jorge. We appreciate you bringing your Acura to us for service.

- Monterey
5

Thank you so much to an excellent staff! I feel my car has been well treated and cared for. Staff are exceptional and professional. I am just amazed with the level of care they have for the customer!

Hello Elizabeth, One of our focuses is to treat the automotive industry as a part of the hospitality industry versus a part of the mechanical/industrial world. We service cars, but we serve people. We want you too feel values and taken care of, because you are.

- Monterey
4

To be fair I am not familiar with the cost of living in these parts and Pacific Motor Services did good work... But my sticker shock left me open mouthed. Almost $900 labor cost for a max 2 hr job. I should have put off this elective pump replacement til my travels brought me to less stratospheric cost-of-living

Hello Frank, Thank you for leaving us a review. The cost of living is definitely a consideration and a big part of being on the Monterey Peninsula. We are in one of the top two or three most expensive areas to live in the United States. The elective surgery you performed on your Prius, a water pump and thermostat was a job you requested us to do in the spirit of preventative maintenance, so could have been done elsewhere at a later date. That said, the labor performed was far more than two hours which explains the cost of labor. I hope you understand these rates are not atypical for this area. Your Prius is safe and reliable and the water pump will last the rest off the life of the vehicle, so please rest assured, the service you requested will extend the life of the vehicle.

- Monterey
5

They were a great help and very patient with me bombarding their phones about my lemon. Definitely going there again but hopefully not anytime soon

Thank you for leaving us a Five Star review and thank you for being patient while we worked on your Buick's brake system.

- Monterey
5

These are the nicest and most informative car people I’ve met ! We love our cars and we love these people ! You can peruse their interesting book collection while waiting in their friendly waiting room ( pre-pandemic).

Thank you for the great review Carlyne! We've been servicing your family's cars for over a decade and we love working with you. With the 60,000 mile service complete, your Subaru is safe and reliable for the long haul. We'll see you in a few months.

- Monterey
0

Perfect. My 2007 Porsche Cayman S has never run so well. Thanks again Team Pacific Motor Service!

Hello Kinya, thank you for leaving us a nice review. I believe you may have forgotten to designate a star ranking, but your words are definitely Five Star worthy! See you next time.

- Monterey
5

Great service from start to finish! Rory at the counter was very friendly and explained everything clearly. They did a free complete inspection. He called a few hours later with the diagnosis and estimate. The work was done quickly and he called to let me know. The price was reasonable. This was my 2nd visit and I’ll definitely make it my regular shop.

Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.