Monterey and Pacific Grove Auto Repair

4177 reviews
Monterey: (831) 288-5711
550 E. Franklin St., Monterey, CA 93940
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Pacific Grove: (831) 531-2295
1123 Forest Ave., Pacific Grove, CA 93950
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5

Customer services is excellent

Hello Sylvia, thank you for taking the time to leave us a review! We enjoy working with you and appreciate you bringing your Audi to us for service.

- Monterey
5

Thank you for leaving us a 5 Star rating. We enjoyed working with you and your Lexus all set after its oil service.

- Monterey
5

First-class shop! From the front desk to the shop itself, it is one of the best shops in the Peninsula. I would not take my vehicles to any other shop.

Hello William, Thank you for taking the time to leave such an awesome review. Rory and Beatrice do a fantastic job with the clients and Michael and his team of technicians are one of the best team on the Monterey Peninsula! We'll see you next time.

- Monterey
4

I was able to get an appointment on a short notice! Love the location as well. I waited while the work was being done. I was able to explore the downtown area. My only issue was that the service reminders were not properly reset. I was very happy with the service otherwise. I will be taking our cars for service to this shop from now on.

Hello Fevzi, We really appreciate you choosing Pacific Motor Service for your BMW! We are conveniently located in down town Monterey and only 1 block form the breach. Additionally we were just awarded the 2022 Top Shop award from AAA!

- Monterey
5

Thank you for your 5 Star rating James. We really appreciate it!

- Monterey
5

I had taken my car to the Mercedes shop fo r a servicing. they told me what I needed, one of the items was new wiper blades which I had replaced two weeks ago. I lost my trust in them. I had heard of Pacific Motors Service, made an appointmentt and had the service done there. I was pleased with the way every thing was handled. My car runs smooth and quiet. Beatrice at the service desk, very helpfull and friendly, I'm definatly going back, thanks to their mechanic. My car was returned to me in a couple of days, very quick. Thank You

Thank you for taking the time to leave such a nice review JT. I am glad we were able to provide you with the information you expected and meet your standards of service. We prioritize the message over the work and the client over the car. We hope to see you and Mercedes again when it's time for regularly scheduled maintenance.

- Monterey
5

Hello Lou, Tank you for taking the time to leave us a 5 Star rating! We appreciate you and your lovely bride for choosing us to service your Ford F-150 and Toyota Avalon! See you next time.

- Monterey
5

Incredible team! Kind, knowledgeable staff who clearly care! Pacific Motors will be my go to shop for my 2016 Prius.

Hello Alora, Thank you for bringing in your Prius for service. We've been servicing your family's cars for quite a few years now and enjoy seeing you all!

- Monterey
5

Great place. Professional, Honest and high quality. Will use them again. Highly recommended.

Thank you for leaving us a kind review Andrew. We do our best to bring the highest quality people to our team. They are conscientious and take care of our clients in the best possible way. We'll see you and the Honda Pilot next time!

- Monterey
5

Prompt, friendly, trustworthy and capable. I couldn’t ask for better customer service from Rory and Beatrice.

Thank you for the feedback. Rory and Beatrice are indeed excellent! Thank you for noticing and letting the world know!

- Monterey
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Pacific Motor Service Monterey is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Monterey (831) 375-9571, Pacific Grove (831) 372-6575 if you have any issues in accessing any area of our website.